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Senior Technical Project Analyst

Cambridge, MA, USA

About Dimagi

Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver services to underserved populations. Dimagi is more than a tech company. We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development.

About the Position

Dimagi is looking for a Senior Technical Project Analyst (STPA) to join our US Health team. This position will be affiliated with our office in Cambridge, MA, but is also open to remote employment within the US. This is a 12-month fixed-term position with the possibility of renewal based on business requirements and mutual interest. 

The Senior Technical Project Analyst is an early-career technical delivery role focused on application configuration on Dimagi’s flagship platform CommCare.  In this role, you will support one or more project teams working on the optimal design and development of applications built on our flagship platform CommCare for use by public sector partners across the United States. This position will support with the appropriate management and analysis of business requirements, translation of business requirements into technical requirements, timely implementation of technical deliverables as per specifications, testing and quality assurance of technical work, troubleshooting and issue resolution, and contribution to process improvement.

You will be working in an agile environment alongside a dynamic, multi-skilled team of developers, engineers, public health, and project management specialists.

Responsibilities:

The specific responsibilities of a Senior Technical Project Analyst can vary per project but are likely to include:

  • Implement technical requirements as defined by clients and the project teams. As an "app builder," you will use the most advanced functionality of the CommCare platform to create complex applications that enable users to accomplish a range of tasks. On any given day, this might include tasks like building out the logic for a complex form, testing out rules that automatically update data, testing a new text message survey that goes out to community members or troubleshooting a tricky calculation.
  • Leverage AI and technical documentation to investigate issues, generate hypotheses, and unblock progress, with an understanding of when human review and deeper system knowledge are required.
  • Regularly communicate with other team members to ensure that the status of work is clear and that any roadblocks are known and can be addressed. This may include daily standups, periodic retrospectives, and weekly team meetings.
  • Manage project quality throughout the software development lifecycle by ensuring that requirements meet specification and acceptance criteria.
  • Thoughtfully analyze requirements to identify potential unexpected technical complications or unidentified opportunities.
  • Create process and workflow mapping, diagrams, use cases, requirements, and other documents to support project implementation.
  • Work closely with team leadership to continuously improve both project management methodology and technical strategy.
  • Coordinate with counterparts on other teams to incorporate best practices across projects.
  • Collaborate with other team members to implement complex requirements
  • Examine patterns of system use and proactively identify possible improvements to the system, which will make for a better end-user experience.
  • As necessary, dive deep into the system's structure and data to answer specific questions or investigate unexpected behavior.

Required Skills & Experience

  • 3+ years of experience in a technical position, producing technical contributions for software solutions.
  • Experience implementing requirements from different stakeholders and delivering against those.
  • Must be technically savvy and enjoy the design and build process to create applications that meet business goals.
  • Comfort using AI and documentation to seek answers and guidance and unblock progress on a range of technical tasks.  
  • Experience working in and coordinating with dynamic teams.
  • Self-motivated, results-oriented team player.
  • Demonstrated time management skills and the ability to work across multiple projects or tasks simultaneously.
  • Excellent written and verbal communication skills
  • Ability to manage company and team member expectations through honest and timely updates.
  • Excellent organization skills.
  • Comfort in using Google Suite and Microsoft products, especially Excel
  • Interest in making a social impact.
  • Eligible to work in the United States

Bonus Skills

  • Formal training in Computer Science or related disciplines, including through a degree program or dedicated training program
  • Familiarity with the CommCare platform or similar workflow/data management tools
  • Product management or software development experience (e.g., Python, Django, Javascript/jQuery, HTML5/CSS, Knockout, CouchDB, Postgres, etc.)
  • Experience with systems integration and/or databases
  • Data manipulation, visualization, or analysis experience (e.g., Tableau, PowerBI, R, Python, Talend)

Benefits Provided

We aim to make a difference, not just as a company but also as an employer. We are transparent about salaries at all levels of the organization and have a standard, global pay scale for all positions. Our salaries are cost of living adjusted and non-negotiable. The estimated salary range for this position is 46,067 to 84,561 USD annually. Your final salary within the range will be dependent on where you are geographically based and might fall outside of this estimated range. 

The benefits we offer are geared towards having a strong impact on our staff’s well-being. A few of our key benefits are outlined below:

  • 100% employer-sponsored medical insurance paired with a generous Health Reimbursement Account (HRA) fund
  • Access to voluntary dental and vision insurance plans
  • A 401K plan with up to a 4% employer match
  • 30 days paid time off inclusive of holidays 
  • Unlimited sick time and excellent parental leave policy
  • Home office setup and remote work benefit
  • Professional Development Benefit
  • Access to an Employee Assistance Program (EAP) through ComPsych

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, color, religion, age, sex, sexual orientation, ethnicity, gender identity and expression, national origin, family or parental status, veteran or disability status.

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