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Account Manager, Media & Entertainment

New York, NY

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

We are looking for a Media & Entertainment Account Manager who is passionate about managing, maintaining and growing relationships in our newly formed Entertainment Advertising Solutions business line, Quests. We are seeking a client services-focused team player who can leverage their expertise in digital advertising to help entertainment brands connect with the communities who are most passionate about their content.

You will harness your prior experience in advertising, media, or digital marketing and bring a combination of relationship building, analytical insights, and an ability to win, optimize and expand a recurring book of business with clients. You will report into the Director of Entertainment and support entertainment partnerships across movies, shows, and streaming platforms, sports, and music. 

What you'll be doing

  • Drive overall client success and own responsibility for the performance of advertising campaigns for media & entertainment categories including movie studios, streaming platforms, TV networks, sports, and music
  • Manage day-to-day communications around clients and their accounts both internally and externally
  • Provide quantitative and qualitative reports to drive continuous improvement, optimization, and innovation for key accounts and earn repeat business
  • Work with the Sales team and cross-functional colleagues including product, marketing, operations, and data science to ensure client success and achieve defined KPIs
  • Execute on strategy that supports organizational goals, become an expert in Discord solutions and adapt recommendations to suit varying entertainment client needs that creates win-win situations for both Discord and its partners
  • Build strong relationships with clients, understand their entertainment properties and audience goals, and upsell based on campaign KPIs and performance

What you should have

  • 6+ years experience as an Account Manager in advertising, media, or digital marketing with quota-carrying responsibility
  • 2+ years client-facing vertical experience including media, entertainment, sports and music
  • Deep understanding of entertainment marketing measurement including experience with brand awareness metrics, audience engagement tracking, and attribution tools
  • Programmatic and full-funnel campaign expertise - experience with biddable media platforms, auction-based systems, and managing both performance (engagement/conversion) and brand awareness campaigns for entertainment properties
  • Strong analytical and data analysis skills with ability to derive actionable insights from campaign performance data and translate them into entertainment marketing strategies
  • Exceptional storytelling and presentation abilities - can craft compelling narratives from data and performance metrics to drive client decisions and showcase entertainment campaign success
  • Understanding of digital media formats, buying tactics, and campaign optimization strategies specific to entertainment marketing
  • Technical aptitude for troubleshooting campaign issues and problem-solving
  • Willingness to travel for regional in-person client meetings and industry events

Ideal background includes

  • Large Customer Sales (LCS) or Mid-Market experience at major advertising platforms (Meta, Google, Amazon, Apple, Twitter/X, TikTok, CTV)
  • Experience with entertainment campaigns spanning theatrical releases, streaming launches, TV premieres, and franchise marketing, working with major studios, streaming platforms, and content creators
  • Knowledge of entertainment industry calendars, award seasons, and premiere schedules

Bonus points

  • Self-service platform experience (DSPs, programmatic platforms)
  • Deep knowledge and usage of Discord, particularly entertainment-focused servers and communities
  • Entertainment industry network and relationships with brands and agencies
  • Experience with measurement partners and entertainment-specific analytics tools
  • Understanding of fan communities, fandom culture, and community-driven entertainment marketing
  • Team player with a sense of humor, humility and empathy

 

  • Drive overall client success and own responsibility for the performance of advertising campaigns for media & entertainment categories including movie studios, streaming platforms, TV networks, sports, and music
  • Manage day-to-day communications around clients and their accounts both internally and externally
  • Provide quantitative and qualitative reports to drive continuous improvement, optimization, and innovation for key accounts and earn repeat business
  • Work with the Sales team and cross-functional colleagues including product, marketing, operations, and data science to ensure client success and achieve defined KPIs
  • Execute on strategy that supports organizational goals, become an expert in Discord solutions and adapt recommendations to suit varying entertainment client needs that creates win-win situations for both Discord and its partners
  • Build strong relationships with clients, understand their entertainment properties and audience goals, and upsell based on campaign KPIs and performance

What you should have

  • 6+ years experience as an Account Manager in advertising, media, or digital marketing with quota-carrying responsibility
  • 2+ years client-facing vertical experience including media, entertainment, sports and music
  • Deep understanding of entertainment marketing measurement including experience with brand awareness metrics, audience engagement tracking, and attribution tools
  • Programmatic and full-funnel campaign expertise - experience with biddable media platforms, auction-based systems, and managing both performance (engagement/conversion) and brand awareness campaigns for entertainment properties
  • Strong analytical and data analysis skills with ability to derive actionable insights from campaign performance data and translate them into entertainment marketing strategies
  • Exceptional storytelling and presentation abilities - can craft compelling narratives from data and performance metrics to drive client decisions and showcase entertainment campaign success
  • Understanding of digital media formats, buying tactics, and campaign optimization strategies specific to entertainment marketing
  • Technical aptitude for troubleshooting campaign issues and problem-solving
  • Willingness to travel for regional in-person client meetings and industry events

Ideal background includes

  • Large Customer Sales (LCS) or Mid-Market experience at major advertising platforms (Meta, Google, Amazon, Apple, Twitter/X, TikTok, CTV)
  • Experience with entertainment campaigns spanning theatrical releases, streaming launches, TV premieres, and franchise marketing, working with major studios, streaming platforms, and content creators
  • Knowledge of entertainment industry calendars, award seasons, and premiere schedules

Bonus points

  • Self-service platform experience (DSPs, programmatic platforms)
  • Deep knowledge and usage of Discord, particularly entertainment-focused servers and communities
  • Entertainment industry network and relationships with brands and agencies
  • Experience with measurement partners and entertainment-specific analytics tools
  • Understanding of fan communities, fandom culture, and community-driven entertainment marketing
  • Team player with a sense of humor, humility and empathy

This position is US-based only. We are seeking candidates located in the Los Angeles area (Los Angeles, Orange, Riverside, San Bernardino, or Ventura Counties), or greater New York City Area. 

The US OTE range for this full-time position is $180,000 - $202,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

 

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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