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IT Support Associate, Logistics

San Francisco Bay Area

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

Help our team members succeed every day as our IT Support Associate, where the results of your critical analysis will directly enhance the work experience of colleagues across the company. Your impact will be felt as you develop, enhance, and document critical IT processes including comprehensive user lifecycle management, systems access for various user classifications, and asset management across over a dozen different countries. This role will report to our IT Operations Manager.

 

What You'll Be Doing

  • Provide advanced technical support for end-user hardware across multiple platforms (MacOS, Windows, and occasionally Linux)
  • Deliver expert-level software support for enterprise applications including Google Workspace, Asana, 1Password, Adobe, Microsoft 365, InTune/Entra, Notion, and JAMF
  • Contribute to strategic IT projects, including planning, implementation, and successful delivery of technical solutions that align with organizational objectives
  • Coordinate physical goods management and global asset lifecycle tracking across international locations
  • Develop comprehensive knowledge base documentation and standard operating procedures for logistics operations
  • Serve as the second-tier escalation point for resolving complex technical issues that cannot be addressed by Tier 1 support

What you should have

  • 3+ years of experience in IT support with progressive responsibilities and demonstrated technical growth
  • Proven experience coordinating physical asset management and inventory tracking across multiple locations, preferably with international scope
  • Experience with IT ticketing systems and asset management platforms for tracking and resolving technical issues
  • Advanced proficiency with spreadsheet applications and data analysis for inventory management and reporting
  • Demonstrated expertise supporting enterprise software solutions (Google Workspace, Microsoft 365, JAMF, Intune, Okta, etc.)
  • Strong critical thinking and analytical capabilities with attention to detail and process optimization
  • Excellent written and verbal communication skills with ability to create clear technical documentation

Nice to have:

  • Experience working in fast-paced technology or startup environments with rapidly evolving priorities
  • Demonstrated project management capabilities with ability to coordinate multiple initiatives simultaneously
  • Proven track record of cross-functional collaboration across technical and business teams
  • Experience with automation tools and process optimization to improve operational efficiency

Supercalifragilisticexpialidocious points:

  • You make a new throwaway email for every free trial.
  • You subscribe to Peacock only for the Housewives franchise.
  • You have a second stomach for dessert.
  • You search the ending of shows and movies before finishing them, but still continue to intently watch them regardless of what you find.
  • You eat dessert before the main meal.

 


The US base salary range for this full-time position is $100,000 to $112,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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