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Senior Manager, Solutions Architect, Games

San Francisco Bay Area

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

The Senior Manager of the Solution Architect, Games team leads a team that is responsible for helping game developers successfully integrate Discord's suite of developer tools (including the Social SDK) into their games and optimize their overall Discord Community presence. This role combines people leadership with hands-on technical expertise: you'll manage and develop a team of specialists while personally serving as the technical expert on our most complex integrations.

This will start as a player-coach role ideal for someone with deep experience in game development, particularly multiplayer, who wants to build and lead a high-performing team while staying close to the technical work. This role is expected to evolve into a management-only role as the team scales.

Who Is A Good Fit

You may be a good fit for this opportunity if you come from roles within the Gaming ecosystem like:

  • Solutions Engineering Manager 
  • Solutions Architect Manager 
  • Partner Engineering Manager
  • Technical Partnerships / Account Manager
  • Developer Relations Manager 
  • Developer Experience Manager 

Key Responsibilities

Team Leadership

  • Manage, mentor, and develop a team of Integration (Social SDK, new emerging products) and Community (Official Server optimization) Specialists, setting clear goals aligned with department objectives 
  • Drive continuous improvement across the team through regular retrospectives and feedback
  • Identify growth opportunities and create developmental assignments that expand team capabilities
  • Collaborate with cross-functional leadership to ensure team focus aligns with broader company initiatives

Technical Leadership

  • Serve as the subject matter expert for technically complex integrations
  • Establish systems, tools and automations that evolve the managed white glove service of today into at-scale, repeatable processes. 
  • Lead technical discovery sessions and architectural reviews for customer implementations
  • Provide expert guidance on best practices for integrating Discord's Social SDK and enabling commerce in diverse game genres, engines and platforms
  • Translate complex business requirements into technical implementation plans
  • Contribute to product roadmap decisions based on customer feedback and technical insights

Customer Partnership

  • Own solution architecture for Discord's most technically challenging AAA managed accounts
  • Build trusted advisor relationships with senior technical stakeholders at partner studios
  • Develop strategies for your team’s portfolio of developers to maximize the value of Discord's developer and Community tools
  • Prepare and deliver technical updates to stakeholders on integration progress and milestones

Cross-Functional Collaboration

  • Partner closely with Sales, Product, and Engineering teams to drive successful customer outcomes
  • Contribute to sales enablement through technical documentation, reference architectures, and case studies
  • Inform product and cross-functional leadership on operational aspects of customer integrations

Requirements

  • Experience managing a team, with a demonstrated ability to develop talent and drive team performance
  • Technical background in game development
  • Direct experience working within a game studio or game ecosystem provider
  • Ability to read, understand, and discuss code across multiple languages
  • Familiarity with game engines (such as Unity, Unreal, proprietary), platforms, and development toolchains
  • Excellent communication skills with the ability to translate complex technical concepts for varied audiences
  • Track record of building relationships with technical and non-technical stakeholders

Nice to Have

  • Proficiency in Korean or other languages (Mandarin, Japanese)
  • Experience as a Solutions Engineer, Solutions Architect, Technical Account Manager, or similar customer-facing technical role
  • Experience with gamedev focused developer platforms or SDK integrations
  • Background in developer relations or developer experience
  • Familiarity with Discord Communities

What Success Looks Like

In this role, you'll be successful when your team is delivering high-quality integration support, your developers are seeing measurable improvements in player outcomes through Discord's tools, and you're recognized internally as the go-to expert for our most demanding customer engagements.

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. 

The US base salary range for this full-time position is $232,000 to $261,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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