Back to jobs

Travel Services Manager

San Francisco Bay Area

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

Discord is seeking a Travel Services Manager to support our employees as they travel safely and productively for work. This role is ideal for someone who is passionate about corporate travel, knows the ecosystem inside and out, and takes real pride in delivering a high-touch, seamless experience for travelers.

At Discord, our mission is to create belonging for everyone. This role plays a meaningful part in that mission by ensuring our travelers feel supported, informed, and cared for wherever work takes them.

The Travel Services Manager will report to the Senior Director, Workplace.

You Will:

Traveler Experience & Support

  • Deliver exceptional, high-touch customer service to Discord travelers — acting as the primary point of contact for travel questions, changes, and support
  • Champion and promote the travel program to ensure employees understand policies, processes, and available resources
  • Develop and facilitate travel training for new hires and existing employees
  • Measure and enhance traveler satisfaction

Logistics & Event Travel

  • Manage complex, high-volume travel logistics for large-scale company events and onsites, including hotel room blocks for groups of 100–200+ travelers
  • Source and manage hotel room blocks for company needs

Program & Policy Management

  • Maintain and regularly update travel policies, applying good judgment to gray-area requests
  • Evaluate and recommend appropriate levels of company investment in travel
  • Drive strong program adoption across the organization
  • Collect and analyze data to continuously improve the travel program
  • Deliver monthly reporting to provide leadership visibility into travel spend and behavior trends

Vendor & Partner Management

  • Manage the relationship with our Travel Management Company (TMC) and Online Booking Tool (OBT) provider
  • Onboard and manage external vendors and partners as the program scales
  • Participate in contract negotiations with travel service providers

Cross-Functional Collaboration

  • Collaborate closely with Finance on policy development and cost management
  • Partner with Corporate Security to support traveler safety initiatives
  • Build strong cross-functional relationships with teams including Admin, Employee Experience, Finance, Corporate Security, and Procurement

You Have:

Corporate Travel Foundation

  • 2+ years of experience working within the corporate travel ecosystem — this could include an in-house corporate travel role, or a closely adjacent role such as an account manager at a TMC supporting corporate clients
  • Demonstrated familiarity with Travel Management Companies (TMCs) and Online Booking Tools (OBTs) — you have familiarity with these systems and can articulate how they support corporate travel

Customer Service & Communication

  • A strong customer service orientation and excellent interpersonal skills — we're looking for someone who genuinely cares how travelers feel, not just whether the logistics were technically correct
  • Highly detail-oriented, with a low tolerance for errors — you know that in travel, a small mistake (a wrong date, a missed confirmation number) can have a big downstream impact on someone's trip

Organizational Skills & Judgment

  • Exceptional organizational skills and ruthless attention to detail, with the ability to manage multiple travelers, events, and stakeholders simultaneously
  • Experience managing complex, high-volume travel logistics — ideally at the scale of 100+ travelers across simultaneous events
  • Sound judgment on policy gray areas — you can make reasonable cost and policy decisions without defaulting rigidly to the rulebook or saying yes to everything

Environment & Additional Skills

  • Comfort operating in a fast-paced, high-growth tech environment
  • Experience negotiating hotel room blocks and travel contracts (preferred)
  • Strong analytical and reporting capabilities, including building customized metrics and generating actionable insights (preferred)

This is a temporary W-2 position with benefits, anticipated to run for 9 months with potential to extend/convert. 

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties).

For this role, the Hiring Manager would like folks to be in the office a minimum of 2 days a week.

The US base salary range for this temporary full-time position is $128,000 - 144,000 prorated based on tenure) + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...

Demographic Questions for Discord

We’d like to know a little more about you. Answering is completely voluntary, but we'll be forever grateful since the information will help us evaluate and improve our recruitment, diversity and belonging efforts. Whether or not you choose to answer the questions will not affect your job application with us. Any information you submit here will be kept secure, pseudonymized, confidential and completely separate from your personal data and job application. By answering this survey, you consent to our processing of your responses for the purposes listed above. You have the right to withdraw your consent at any time by contacting us. 

Self-identification categories:

  • Gender Identity: A person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: A person’s racial or ethnic identity. 
  • Sexual Orientation: A person's sexual identity in relation to the gender to which they are attracted.
  • Disability: A person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities. 
  • Military Service: A person who has spent time serving in any branch of the military (may be retired or active).
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Discord’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.