Guest Services Manager

Come join the fun and make a difference with Discovery Cube! For over 25 years, we've been inspiring kids and educators alike with our hands-on science education initiatives and interactive exhibits. Our four core initiatives - STEM proficiency, early childhood education, healthy living, and environmental stewardship - are future-forward in promoting life-long-learning. Plus, with our immersive campuses in Orange County and Los Angeles, as well as our educational outreach programs, there are endless opportunities for learning exploration. As a prominent advocate for modern science education, we believe in empowering our learners with real-world applications and spotlighting science as a solution and force for good. Don't miss out on the excitement and join our important mission today!

Position:

The Guest Services Manager manages the daily operations of the Guest Services department and staff members. This position is responsible for the image that Discovery Cube presents guests.

Responsibilities:

• Fully responsible for Discovery Cube OC’s operations catering to general admission guests, field trips, and special events; opening/closing the building daily, ticketing, parking operations, resolving guest concerns, ensuring the safety of all guests within the building, and other duties related.
• Develop, train, and manage front line staff members to provide high quality interactions, accurate and educational interpretation of exhibits, and customer service.
• Follow and hold staff to Discovery Cube policies and procedures in a fair, timely, and consistent manner; appearance guidelines, cash handling procedures, attendance, etc.
• Create a positive work environment and professional work environment while mentoring and advocating for staff.
• Coordinate with the Exhibits and IT department to ensure all exhibits are functioning properly and available to guests.
• Maintain emergency evacuation protocols and update as needed.
• Coordinate on a daily basis with other team members; operational managers, shift leads, schedulers, and department partners to ensure an efficient and effective operation.
• Other duties as may be assigned.

Qualifications:

• Bachelor’s degree preferred
• 2 years experience managing a team of 50+ employees preferred
• Must be able to work nights, weekends, and Holidays.
• Knowledge of museum or like industry preferred
• Experience leading a group of people with different skills, along with growing and motivating them to achieve their tasks while maintaining high morale
• Strong focus on Customer experience
• Prior experience mentoring and training
• Excellent attention to detail and problem-solving skills
• Demonstrated high level of competency with Microsoft Office software
• Excellent written and oral communications skills, including public speaking
• Ability to multitask and contribute to a fast-paced, dynamic environment
• Initiative and strong work ethic
• Ability to analyze and track results
• Ability to work with a diverse group of people

Discovery Cube provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.