New

Level 3 MSP Engineer

Remote

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

 This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

What will your responsibilities be?

  • Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
  • Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
  • Resolve escalated technical issues with systematic troubleshooting approaches
  • Create comprehensive documentation and communicate effectively with clients at all technical levels
  • Participate in project planning, scope management, and timeline development

What skills will you need?

  • MSP Background

    Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
    Proficiency in time tracking and project estimation

     

  • Microsoft 365 Core Expertise

    SharePoint Online: Template deployment and Teams integration
    Intune/Autopilot: Device management and policy configuration
    PowerShell: Regular scripting for automation and troubleshooting
    Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
    Security: Microsoft Defender and Purview experience preferred
    Compliance: M365 tenant hardening and security best practices

     

  • Communication & Collaboration
    Exceptional English communication skills (verbal, written, documentation)
    Experience with ticketing systems and professional client interaction

Preferred Additional Skills

  • Security services: vulnerability scanning, DLP, zero trust principles
  • Virtualization: Azure Virtual Desktop, Docker, VMs
  • SASE and SIEM/SOAR concepts

Professional Attributes

  • Continuous learner: Actively engaged in training, certifications, or professional communities
  • Adaptable: Flexible approach to changing requirements while maintaining quality
  • Results-focused: Prioritizes client outcomes over technology deployment
  • Detail-oriented: Systematic documentation and delivery processes

Work Requirements

  • Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
  • Flexibility: Responsive during client emergencies

What We Offer

  • Tight-knit team of experienced technical professionals
  • Exposure to diverse technologies and industries
  • Long-term growth potential with performance-based advancement
  • Opportunity to make meaningful improvements to client environments

if this sounds right for you, use the form below to apply!

 

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