Senior Technical Account Manager

About Ditto:

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.

We're looking for a Senior Technical Account Manager to join our Customer Experience team. In this role, you'll serve as a trusted technical partner to our enterprise customers, helping them get the most out of Ditto’s platform. You’ll guide solution design, support implementations, and build strong long-term relationships with developers and executive stakeholders alike. This is a high-impact role where you'll shape not only customer success but also the future of the platform itself.

What You’ll Do… 

• Build and maintain executive-level relationships with key stakeholders, serving as the primary technical point of contact for strategic accounts.
• Develop and maintain technical roadmaps for key accounts, ensuring alignment between customer objectives and Ditto's platform capabilities.
• Help customers scale with Ditto by developing new use cases, sharing best practices, and maintaining the customer’s technical roadmaps.
• Proactively identify and address technical and business risks that may impact customer performance or satisfaction, and ensure retention. 
• Working alongside our Technical Support team, you’ll help navigate and complex technical issues in both functionality and performance.
• Travel to customer sites to build deeper relationships and provide in-person guidance for implementations and strategic planning.

What You’ll Need…

• Prior experience in a customer-facing technical role (TAM, Solutions Architect, Customer Success Engineer)
• Proven track record of managing enterprise accounts focused on increasing adoption and customer satisfaction
• Experience conducting executive briefings, QBRs, and technical workshops

What You’ll Need...

• Extensive experience in a technical, customer-facing role working with enterprise customers.
• Strong proficiency with modern infrastructure, especially Kubernetes and cloud providers (AWS, GCP, or Azure).
• Excellent communication and relationship-building skills, with the ability to influence both developers and executives.
• Passion for helping others succeed with technology and a strong sense of ownership over customer outcomes.

Nice-to-Haves...

• Experience with mobile development or edge computing technologies
• Deep expertise in database solutions

The Benefits of Building with Us

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage. 

Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.

Apply Anyway

At Ditto, we believe success isn’t defined by a flawless resume, a set number of years of experience, or checking every box in a job description. What matters most to us are qualities like grit, resilience, and adaptability. If you're excited about our mission but don't meet every requirement, we encourage you to apply anyway. Use your application to tell us how you’ll make an impact here. We’re always looking for exceptional people ready to grow with us.

Equal Opportunity Employer

Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

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