Documentation Engineer

About Ditto:

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.

About the Position:

Passionate about crafting exceptional developer experiences through documentation?

Join Ditto’s mission to make decentralized networking accessible to all by helping developers succeed with clear, elegant, and technically accurate documentation. As a Documentation Engineer, you’ll sit at the intersection of software engineering and technical communication—building content that empowers developers to harness Ditto’s SDKs, APIs, and networking stack.

You’ll work remotely and autonomously, while collaborating closely with engineers and customer-facing teams. At Ditto, we’re committed to building a diverse, inclusive team where everyone can thrive. We believe world-class documentation is a product in itself—and we’d love your help in making it even better.

As a Documentation Engineer, you will:

• Develop and update technical documentation, focusing on the Ditto SDKs and Ditto Server APIs
• Review and refine documentation and code examples for clarity and correctness
• Incorporate feedback from customer-facing engineering teams to improve content relevance and help customers succeed when integrating Ditto
• Manage your projects in coordination with the team, owning the overall documentation strategy
• Embrace new products and processes, such as large language models (e.g., GPT, Claude), sharing knowledge and driving documentation quality and innovation
• Focus on putting developers first, ensuring documentation is accessible and engaging
• Quickly adapt to new domains, learning and articulating complex concepts into clear, comprehensive content
• Proactively maintain and improve the documentation website itself

This role is ideal for someone who enjoys working at the intersection of software engineering and networking, and wants to help shape the future of decentralized, edge-based systems.

What you’ll Need

• Bring at least five years of experience as a Technical Writer, Developer Experience Engineer, Documentation Engineer, Software Engineer or related role, with a proven track record of creating impactful developer-facing documentation
• Know what good looks like for developer-facing documentation through hands-on experience.
• Excel in communication and collaboration with a strong command of the English language
• Experience maintaining documentation websites
• Experience working with large language models (e.g., GPT, Claude)
• Proficient in Markdown and Git
• Able to create a basic mobile application in at least one of the following languages (multiple is preferable): React Native, Flutter, Kotlin, and Swift
• Familiar with SQL, GraphQL, or NoSQL query languages
• Familiar with HTTP APIs and command line tools

Nice to Haves

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience using model context protocol and prompt engineering
• Writing Sample: Please send a link or attach a portfolio highlighting public documentation you’ve worked on

Location: This role may be done anywhere in the US time zones or within the UK.

The Benefits of Building with Us

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage. 

Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.

Apply Anyway

At Ditto, we believe success isn’t defined by a flawless resume, a set number of years of experience, or checking every box in a job description. What matters most to us are qualities like grit, resilience, and adaptability. If you're excited about our mission but don't meet every requirement, we encourage you to apply anyway. Use your application to tell us how you’ll make an impact here. We’re always looking for exceptional people ready to grow with us.

Equal Opportunity Employer

Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

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