Senior Technical Support Engineer, Mobile

About Ditto:

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.

You’ll act as the first line of defense for issues related to our iOS and Android SDKs, helping customers understand how to best integrate, configure, and optimize Ditto in their apps. From debugging crashes and performance concerns to building internal tools and self-service resources, you’ll play a key role in shaping the developer experience at scale. This is a hands-on, high-impact role for someone who thrives at the intersection of mobile technology, developer support, and customer success.

As a Senior Technical Support Engineer you will:

• Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product.
• Serve as a technical expert and initial escalation point for our iOS and Android SDKs.
• Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
• Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
• Participate in a 24/7 on-call rotation to support critical customer needs.
• Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
• Build tooling and automation to streamline mobile debugging and improve developer workflows.
• Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
• Advocate for customer needs and help inform SDK product improvements with real-world feedback.
• Continuously sharpen your technical support skills across iOS and Android platforms through exposure to challenging mobile use cases.

What you’ll need:

• A strong track record of solving complex technical issues in mobile development or developer support environments.
• Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
• Experience supporting or integrating mobile SDKs in production environments.
• Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
• Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
• Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.
• A mindset geared toward continual learning and technical growth, regardless of job title or years in role.

Nice to haves:

• Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment.
• A passion for building developer enablement and support from the ground up.
• Track record of building strong relationships with enterprise mobile development teams, including Fortune 500 companies.
• A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making.

The Benefits of Building with Us

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage. 

Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.

Apply Anyway

At Ditto, we believe success isn’t defined by a flawless resume, a set number of years of experience, or checking every box in a job description. What matters most to us are qualities like grit, resilience, and adaptability. If you're excited about our mission but don't meet every requirement, we encourage you to apply anyway. Use your application to tell us how you’ll make an impact here. We’re always looking for exceptional people ready to grow with us.

Equal Opportunity Employer

Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

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