page_title

tags.new

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

Responsibilities

Provide hardware and software support to a diverse staff and end-user population
Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
Provide VIP desktop and User support
Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Provide software support for users of NIH-provided applications
Use an IT ticket system to receive and track trouble tickets, and ensure that tickets are resolved and closed out with the customer and in the system

Qualifications

Bachelor’s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience
macOS and Apple support skills along with Windows 10/11 support experience.
Strong customer service and communication skills are key as this role involves heavy face-to-face customer support
3+ years of technical support experience in Microsoft suite
Experience using a ticketing system (preferably ServiceNow)
Strong customer service and end-user equipment support skills; preferably with experience supporting VIPs
It is required that the candidate hold or will be certified within 3 months of hire, one or more of the following certifications:
- Jamf Certified Tech
- Jamf Certified Expert
- Foundation Certificate in IT Service Management (ITIL) v3 or higher
- MTA: Microsoft Technology Associate
- MCSA: Microsoft Certified Solutions Associate
- MSCE: Microsoft Certified Solutions Expert
- Apple Certified Associate – Mac Integration Basics (current or current -1 version)
- Apple Certified Support Professional (current or current -1 version)
- CompTIA A+ Certified Professional
- CompTIA Network+ Certified Professional
- CompTIA Security+ Certified Professional
- Must be able to obtain a Public Trust Clearance

Basic Compensation: $31.25 - $33.65 hourly ($65,000.00 - $70,000.00)

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

Benefits

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, disability coverage, flexible spending accounts, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

DLH is committed to maintaining a fair and authentic interview process

Create a Job Alert

Interested in building your career at DLH ? Get future opportunities sent straight to your email.

First Name

Last Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Please provide Home Street Address

Please provide Home City

Please provide Home State

Select...

Please provide Home Zip Code

Are you currently working under a non-compete agreement?

Select...

Are you currently or have you within the past 2 years been employed with the federal government or military? If so, please provide current grade or transitioning rank?

Are you legally authorized to work in the United States?

Select...

Are you at least 18 years of age or older?

Select...

Have you ever been employed with DLH or any of its entities (Danya/IBA/Social & Scientific Systems)?

Select...

If yes, give dates and positions.

Do you have any relatives that work for DLH or any of its subsidiaries (Danya/IBA/Social Scientific Solutions, GRSi)?

Select...

If yes, give name and relationship

Why are you looking for a new position at this time?

Will you now or in future require sponsorship for employment visa status (e.g., H-1B status)?

Select...

What is your desired salary range/hourly rate?

Some positions with DLH require government security clearances. You may be required to provide proof of U.S. citizenship. Are you able to provide proof of U.S. citizenship?

Select...

If you provided a phone number, do you consent to receive follow-up communication via text message (or SMS message) regarding your application status?

Select...

If yes you can always opt out by replying STOP.

Are you a veteran?

Select...

Are you a military spouse?

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in DLH ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Service Desk Technician - Tier III (Job 1524)

Apply for this job

Voluntary Self-Identification