Job Application for Donor Journey and Integration Officer at Doctors Without Borders / Médecins Sans Frontières (MSF) Canada

New

Applications will be accepted until 09:00am Eastern Time on Wednesday, 2 July 2025 EDT

Salary Grade: Level 14 - $70,676 in starting year

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The Donor Journey and Integration Officer is responsible for overseeing and optimizing donor journeys across mid-level, high-value one-time, and monthly donors, ensuring all touchpoints are integrated and aligned with broader fundraising strategies. By collaborating with channel teams and analyzing donor data, this position drives donor retention, engagement, and growth through tailored, strategic campaigns. When we reference the donor journey, we define it as encompassing five key stages: Identification/Awareness, Qualification/Consideration, Cultivation, Solicitation, and Stewardship/Loyalty

MSF Canada is looking for someone who will:

Act as a central point of coordination between channel teams within Mass Marketing, Fundraising Systems, and Communications to ensure shared understanding of donor strategy and execution. Facilitate collaboration to promote unified messaging, strategic coherence, and efficient use of donor insights across teams.
Accountable for managing donor segmentation data ensuring that segmentation strategies are accurately documented, centrally stored, and consistently applied across all channels. This includes maintaining an up-to-date view of donor groups and collaborating with channel teams to implement data-informed strategies.
Lead the coordination and ongoing refinement of multi-channel donor journeys for key segments (e.g., mid-level, monthly, high-value one-time donors). Ensure that journey strategies are cohesive, donor-centric, and implemented consistently by channel teams, supporting engagement, retention, and upgrade goals.
Support the planning and execution of integrated fundraising campaigns in collaboration with the Senior Manager of Integrated Campaigns. Ensure alignment between donor segments, campaign goals, and communication strategies while using project management tools (e.g., Asana, RASCI) to monitor progress and maintain accountability across teams.

The successful candidate will bring to MSF Canada:

Demonstrated professional experience in fundraising, mass marketing, or donor engagement, with a strong understanding of donor segmentation, lifecycle management, and personalized stewardship strategies.
Experience supporting the coordination and execution of integrated, multi-channel campaigns, ideally within a nonprofit or fundraising environment.
Proven experience applying project management methodologies and using tools such as Asana, RASCI, or equivalent platforms to manage timelines, tasks, and cross-functional collaboration.
Strong data literacy with hands-on experience analyzing donor or customer data to inform segmentation, engagement strategies, and reporting.
Education or training in Fund Development, Communications, Marketing, Non-profit Management or a related field or equivalent experience
English fluency

A complete, detailed job description is available HERE.

MSF Canada will provide:

Starting 4 weeks' of vacation per year
Access to an Employee and Family Assistance Program (EFAP)
Flexible work hours and a hybrid working model (minimum 40% in office)
An accessible open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms
A commitment to incorporating equity, diversity, and inclusion in everything
5% RRSP contributions (no employee matching required)
Health Spending Account
Lifestyle Spending Account
Group insurance (Life, Dependent Life, AD&D)
Peace of Mind plan (prescription drugs, accidental dental, hospital care, etc.)
Annual professional development budget
A positive and innovative office culture is based on core values of humanity, integrity and results

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org.

Create a Job Alert

Interested in building your career at Doctors Without Borders / Médecins Sans Frontières (MSF) Canada? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

I confirm that I am legally authorized to work in Canada.

Select...

Applicants must be legally authorized to work in Canada; MSF Canada is not in the position to support a work permit process for any applicant outside of Canada.

I understand this position is based in Toronto, and I currently reside in the Greater Toronto Area.

Select...

I have previously been employed by Doctors Without Borders / Médecins Sans Frontières (MSF)?

Select...

I speak, read and write in the following languages: *

English, Fluent

English, Intermediate

English, Beginner

French, Fluent

French, Intermediate

French, Beginner

Other

I confirm that I understand MSF Canada uses a fixed salary grid to maintain transparency and pay equity, and salaries are non-negotiable, and the salary for this position is $70 676 per year.

Select...

Based on the job description please explain your understanding of the role and outline your main experiences (personal or professional) that have best prepared you for this position. (250 words or less)

Briefly, provide an example of an integrated or multi-channel fundraising campaign that you executed, and any key challenges you faced.

In your experience, what is the best approach to developing a successful donor journey? What key indicators would you use to measure success? (250 words or less)

At MSF, we take a donor-centric approach to fundraising that is grounded in ethical storytelling and guided by an anti-oppression and anti-racism lens. How would you navigate and balance these priorities when developing or contributing to an integrated campaign? Please briefly share your approach or an example. (250 words or less)

In your view, how can you contribute to create an inclusive environment that values diverse perspectives in your team? Please share from your personal prior experience. (100 words or less)

How did you hear about this job?

I confirm that I have read, understood and agree to the MSF Canada recruitment policies and procedures stated on this website, and I understand that all personal details will be stored confidentially for a maximum of two years by MSF Canada in compliance with the Personal Data Protection Act. I understand that MSF Canada will use my personal details for recruitment purposes only and will not share this data with anyone else outside MSF. I confirm that all of the above information is truthful and complete as of this date,

Select...

Demographic Questions (Optional) / Questionnaire démographique (participation volontaire)

MSF Canada is a people-focused humanitarian organization that is proud to offer a diverse, collaborative, and inclusive work environment. We strongly believe this approach enhances our work and we’re committed to equity in employment. The organization seeks to attract and engage the best professionals to join and maintain meaningful, productive and lasting work relationships. We embrace diverse motivations and backgrounds of people working together to exhibit their passion in action for the social mission of MSF. / Organisation humanitaire se préoccupant des êtres humains, MSF Canada est fière d’offrir un milieu de travail diversifié, collaboratif et inclusif. Nous croyons fermement que cette approche valorise notre travail. Nous souscrivons aussi au principe de l’équité en matière d’emploi. L’organisation cherche à attirer et à embaucher les professionnels les plus compétents et à entretenir avec eux des relations de travail fructueuses, productives et durables. Nous favorisons les motivations et expériences différentes des personnes qui, en collaborant, expriment leur passion dans l’action en faveur de la mission sociale de MSF.

MSF Canada acknowledges the existence of systemic racism and oppression and is committed to sustaining and strengthening its anti-racism and anti-oppression (AOAR) efforts. / MSF Canada reconnaît l'existence de l'oppression et du racisme systémiques, et s'engage à maintenir et à intensifier ses efforts de lutte contre le racisme et l'oppression.

As MSF Canada continues to grow and strive to remove barriers in its offices in Canada and in MSF work environments abroad, we welcome applications from individuals with unique experiences of intersectional oppression on the basis of their social markers such as their ethno-racial identity, age, gender identity, education, socio-economic status or place of origin. / Alors que MSF Canada continue de grandir et de travailler à l'élimination des barrières dans ses bureaux ici au pays et les projets MSF à l'étranger, nous encourageons les individus ayant des expériences uniques d'oppression intersectionnelle sur la base de leurs marqueurs sociaux, tels que l'identité ethnoraciale, l'âge, l'identité de genre, l'éducation, le statut socio-économique ou le lieu d

Responses to the below questions are completely voluntary and are not associated with your individual application and has no impact, in any way, in the hiring decision. The data collected will be used in aggregate only to help us identify areas of improvement in our recruitment process. / Les réponses aux questions ci-dessous sont entièrement volontaires, ne sont pas associées à votre candidature individuelle et n'ont aucune incidence, de quelque manière que ce soit, sur la décision d'embauche. Les données collectées seront seulement utilisées sous une forme agrégée afin nous aider à identifier les domaines d'amélioration à l'intérieur de notre processus de recrutement.

Which of the following best describe your ethno-racial heritage? Quelle(s) est/sont votre/vos origine(s) ethnique(s) ou culturelle(s)? (select all that apply / Cochez toutes les réponses qui s'appliquent)

Select...

What gender do you identity as/ Quel est votre sexe ou genre sexuel actuel ? : (select all that apply / Cochez toutes les réponses qui s'appliquent)

Select...

What sexual orientation best describes you / Quelle est votre orientation sexuelle ? (Select all that apply / Cochez toutes les réponses qui s'appliquent)

Select...

Do you live with a disability that affects your physical and/or mental health? / Vivez-vous avec un handicap qui affecte votre santé physique et/ou mentale ?

Select...

Are you a parent, guardian, or primary caregiver of a child/children, or anyone other than your child (i.e. parent, grandparent, defacto family member) / Êtes-vous un parent, un tuteur ou un principal fournisseur de soins d’un ou de plusieurs enfants, ou

Select...

What is your highest level of education? / Quel est le plus haut niveau de scolarité que vous avez atteint?

Select...

What is your age group? / Dans quelle tranche d’âge vous situez-vous ?

Select...

What is your annual total household income range, before taxes? / Quel est le montant de votre revenu annuel avant impôts (en dollar canadien)?

Select...

Donor Journey and Integration Officer

Applications will be accepted until 09:00am Eastern Time on Wednesday, 2 July 2025 EDT

Apply for this job

Demographic Questions (Optional) / Questionnaire démographique (participation volontaire)