Job Application for Improvement & Innovation Lead (Telemedicine) at Doctors Without Borders / Médecins Sans Frontières (MSF) Canada

Applications will be accepted until Monday, 22 September 2025 by 09:00 EDT (UTC-5)

Salary Grade & Benefits: Level 17 on the MSF Canada Salary Grid, or per local salary grid and benefits of local MSF office where incumbent is hired. MSF Canada is not able to support work permit applications or relocate candidates.

Status: Must be authorized to work in Canada or in the country where the work will be carried out.

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The Improvement & Innovation Lead is our internal technical expert on Telemedicine’s portfolio of services and a champion of service improvements to improve access and use. The Lead will manage the I&I Team, recruit, and develop technical Subject Matter Experts, and direct them in supporting Telemedicine achieving its visions. The Improvement & Innovation Lead will pilot new initiatives based on their evaluation of Telemedicine case data. They will also set standards for service and design along with best practices to be executed by the I&I Team. The Lead will develop a roadmap for the continuing evolution of Telemedicine services so the program can successfully incorporate case data into a living, scalable system. This system will improve existing services for the user experience while exploring new solutions as well. Working closely with the Clinical Operations Lead to integrate unique medical data and contexts from case data, the Improvement & Innovation team will then pursue the technical solutions based on the Lead’s directives and timelines.

MSF Canada is looking for a candidate who will:

Lead a team of experts to enhance and scale Telemedicine solutions
Use data and design thinking to improve access to healthcare worldwide
Pilot innovative projects that directly impact patient care in MSF projects globally
Drive continuous improvements in user experience, technical systems, and service design

A detailed job description is available HERE.

The successful candidate will bring to MSF Canada:

Knowledge of and/or previous experience in digital health tools
Knowledge of and/or previous experience with SaaS vendors
Experience with design thinking, troubleshooting and iterating technical systems
Experience in evaluating systems and processes
Experience with designing dashboards in Power BI or other data analysis tools
Knowledge of project management
Fluency in English
Proficiency in French (desirable)
Proficiency in Spanish or Arabic (an asset)

What we offer:

A chance to be at the forefront of digital health innovation
A collaborative, people-focused, and inclusive work environment
The opportunity to contribute to MSF’s humanitarian mission and improve patient care across the globe

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org.

Create a Job Alert

Interested in building your career at Doctors Without Borders / Médecins Sans Frontières (MSF) Canada? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

I have previously been employed by Doctors Without Borders / Médecins Sans Frontières (MSF)?

Select...

I confirm that I am legally permitted to work in Canada or my country of residence.

Select...

I confirm that I am located between UTC-5 and UTC+1 (for example Abidjan or London to Montreal or Toronto).

Select...

I confirm that I understand MSF uses fixed salary grids to maintain transparency and pay equity, and salaries are non-negotiable.

Select...

I speak, read and write in the following languages:

Select...

Briefly, outline the main experience that best prepared you for this position. Please note this experience can be personal or professional, as lived personal experiences are also valued. (200 words or less)

Briefly identify and explain your preferred iterative testing methodologies. (200 words max)

Very broadly, what are some of your best practices or tools to identify process shortfalls or potential for optimization? (200 words max)

Describe your relationship with teams in collaborating to execute a strategic vision or goal. (100 words max)

Based on your understanding of the role, please share in 100 words or less how you would describe success in this role after 12 months? (100 words max)

Incorporating principles of Equity, Diversity, and Inclusion (EDI) is a strategic priority for MSF, including to actively dismantle racism and oppression. Pulling from any of your experience (lived, work, academic, etc.), what will you bring to MSF to continue the work we are doing towards being an anti-racist and anti-oppressive organization? (100 words or less)

How did you hear about this job?

Demographic Questions (Optional) / Questionnaire démographique (participation volontaire)

MSF Canada is a people-focused humanitarian organization that is proud to offer a diverse, collaborative, and inclusive work environment. We strongly believe this approach enhances our work and we’re committed to equity in employment. The organization seeks to attract and engage the best professionals to join and maintain meaningful, productive and lasting work relationships. We embrace diverse motivations and backgrounds of people working together to exhibit their passion in action for the social mission of MSF. / Organisation humanitaire se préoccupant des êtres humains, MSF Canada est fière d’offrir un milieu de travail diversifié, collaboratif et inclusif. Nous croyons fermement que cette approche valorise notre travail. Nous souscrivons aussi au principe de l’équité en matière d’emploi. L’organisation cherche à attirer et à embaucher les professionnels les plus compétents et à entretenir avec eux des relations de travail fructueuses, productives et durables. Nous favorisons les motivations et expériences différentes des personnes qui, en collaborant, expriment leur passion dans l’action en faveur de la mission sociale de MSF.

MSF Canada acknowledges the existence of systemic racism and oppression and is committed to sustaining and strengthening its anti-racism and anti-oppression (AOAR) efforts. / MSF Canada reconnaît l'existence de l'oppression et du racisme systémiques, et s'engage à maintenir et à intensifier ses efforts de lutte contre le racisme et l'oppression.

As MSF Canada continues to grow and strive to remove barriers in its offices in Canada and in MSF work environments abroad, we welcome applications from individuals with unique experiences of intersectional oppression on the basis of their social markers such as their ethno-racial identity, age, gender identity, education, socio-economic status or place of origin. / Alors que MSF Canada continue de grandir et de travailler à l'élimination des barrières dans ses bureaux ici au pays et les projets MSF à l'étranger, nous encourageons les individus ayant des expériences uniques d'oppression intersectionnelle sur la base de leurs marqueurs sociaux, tels que l'identité ethnoraciale, l'âge, l'identité de genre, l'éducation, le statut socio-économique ou le lieu d

Responses to the below questions are completely voluntary and are not associated with your individual application and has no impact, in any way, in the hiring decision. The data collected will be used in aggregate only to help us identify areas of improvement in our recruitment process. / Les réponses aux questions ci-dessous sont entièrement volontaires, ne sont pas associées à votre candidature individuelle et n'ont aucune incidence, de quelque manière que ce soit, sur la décision d'embauche. Les données collectées seront seulement utilisées sous une forme agrégée afin nous aider à identifier les domaines d'amélioration à l'intérieur de notre processus de recrutement.

Which of the following best describe your ethno-racial heritage? Quelle(s) est/sont votre/vos origine(s) ethnique(s) ou culturelle(s)? (select all that apply / Cochez toutes les réponses qui s'appliquent)

Select...

What gender do you identity as/ Quel est votre sexe ou genre sexuel actuel ? : (select all that apply / Cochez toutes les réponses qui s'appliquent)

Select...

What sexual orientation best describes you / Quelle est votre orientation sexuelle ? (Select all that apply / Cochez toutes les réponses qui s'appliquent)

Select...

Do you live with a disability that affects your physical and/or mental health? / Vivez-vous avec un handicap qui affecte votre santé physique et/ou mentale ?

Select...

Are you a parent, guardian, or primary caregiver of a child/children, or anyone other than your child (i.e. parent, grandparent, defacto family member) / Êtes-vous un parent, un tuteur ou un principal fournisseur de soins d’un ou de plusieurs enfants, ou

Select...

What is your highest level of education? / Quel est le plus haut niveau de scolarité que vous avez atteint?

Select...

What is your age group? / Dans quelle tranche d’âge vous situez-vous ?

Select...

What is your annual total household income range, before taxes? / Quel est le montant de votre revenu annuel avant impôts (en dollar canadien)?

Select...

Improvement & Innovation Lead (Telemedicine)

Applications will be accepted until Monday, 22 September 2025 by 09:00 EDT (UTC-5)

Apply for this job

Demographic Questions (Optional) / Questionnaire démographique (participation volontaire)