Job Application for Fundraising Database Officer at Doctors Without Borders / Médecins Sans Frontières (MSF) Canada

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AI Disclosure Statement

We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by:

Summarizing recruiter or hiring manager notes, and
Conducting limited keyword searches for specific job‑related criteria.

However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries.

Vacancy Notice

This posting is for a an existing position and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only.

Applications will be accepted until 09:00am EST on Tuesday, January 27, 2026

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The Fundraising systems Database Officer role is to manage data integration, data integrity, and quality across critical systems within the Fundraising department and to ensure business rules are functioning correctly. They will support MSF Canada’s fundraising strategy by ensuring the relevancy and utility of the database of record.

MSF Canada is looking for someone who will be responsible for:

Serve as a subject matter expert, providing additional coaching and training on Raiser’s Edge, LO, Omatic, and ReceipterPro.
Using the CRM to enhance customer or donor relationships, improve engagement strategies, by serving as a subject matter expert for the Fundraising team.
Troubleshoot, investigate, and provide resolution options to escalated issues.
Manage data across the Fundraising systems, ensuring data hygiene by supporting data cleanup projects and championing best practices.
Monitors the flow of data, finding and reconciling the differences between systems.
Ensure proper functioning of systems and system adherence to business rules.

CLICK HERE for complete description.

The successful candidate will bring to MSF Canada:

Demonstrated experience in database administration and proficiency with query building, importing, exporting and reporting
Advanced knowledge of CRM systems (especially Raiser’s Edge), with ability to diagnose and remedy issues
Ability to communicate technical information to audiences with differing knowledge of systems, explaining diagnosis of issues, as well possible resolutions
Ability to develop, implement, refine, and document processes
High proficiency using MS Office software including Word and Excel
Knowledge of tax receipting regulation and basic understanding of fundraising and accounting
Commitment to MSF Principles and cross cultural awareness
Proficiency in verbal and written English

MSF Canada will provide the following benefits (prorated to contract length):

Starting 4 weeks' of vacation per year
Access to an Employee and Family Assistance Program (EFAP)
Flexible work hours and a hybrid working model
An accessible open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms
A commitment to incorporating equity, diversity, and inclusion in everything
5% RRSP contributions (no employee matching required)
Health Spending Account
Lifestyle Spending Account
Group insurance (Life, Dependent Life, AD&D)
Peace of Mind plan (prescription drug coverage, accidental dental, hospital care, etc.)
Annual professional development budget
A positive and innovative office culture is based on core values of humanity, integrity and results

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org.

Position pay range

$77,744 - $77,744 CAD

MSF adopts a safeguarding culture where personnel and communities are and feel safe and valued throughout their involvement with the organization, where individuals know who to go to with any concerns and are confident that they will be listened to and heard without personal or professional repercussions, and where the organization strives to adopt the highest standards of practice across all areas of safeguarding rather than setting for the minimum standard in order to be legally compliant.

Application questions are in lieu of a cover letter. Please provide only your resume.

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First Name

Last Name

Preferred First Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about this job?

I confirm that I am legally authorized to work in Canada.

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I have previously been employed by Doctors Without Borders / Médecins Sans Frontières (MSF)?

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I understand this position is based in Toronto, and I currently reside in the Toronto region.

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I confirm I am able to commute to the Toronto office 2 days per week including Wednesdays.

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I confirm that I understand MSF Canada uses a fixed salary grid to maintain transparency and pay equity, and salaries are non-negotiable, and the salary for this position is $77,744 per year.

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I speak, read and write in the following languages: *

English, Fluent

English, Intermediate

English, Beginner

French, Fluent

French, Intermediate

French, Beginner

Other

Briefly, outline a time you solved a problem in a database or CRM system (for example, Raiser’s Edge or another tool), including the issue identified, the steps you took, and the outcome. (200 words or less)

Describe an experience where you helped improve data quality or made a process clearer or more efficient. What did you do, and how did it help your team or organization? (200 words or less)

Share a situation where you explained technical information or trained someone who was not familiar with the system you were using. How did you make sure they understood? (200 words or less)

Briefly outline the main experience that best prepared you for this position. Please note this experience can be personal or professional, as lived personal experiences are also valued. (200 words or less)

Rate your proficiency in Microsoft Office Suite (e.g., Excel, Word, Outlook).

Mention your proficiency level (high, moderate, basic, none) as well as some formula's you frequently use.

Outline how you manage multiple projects that happen simultaneously and ensure you manage the deadlines according to their priorities.

Briefly tell us how you have contributed to fostering an inclusive, respectful, and equitable team environment in your current or prior roles? (100 words or less)

Demographic Questions (Optional) / Questionnaire démographique (participation volontaire)

MSF Canada is a people-focused humanitarian organization that is proud to offer a diverse, collaborative, and inclusive work environment. We strongly believe this approach enhances our work and we’re committed to equity in employment. The organization seeks to attract and engage the best professionals to join and maintain meaningful, productive and lasting work relationships. We embrace diverse motivations and backgrounds of people working together to exhibit their passion in action for the social mission of MSF. / Organisation humanitaire se préoccupant des êtres humains, MSF Canada est fière d’offrir un milieu de travail diversifié, collaboratif et inclusif. Nous croyons fermement que cette approche valorise notre travail. Nous souscrivons aussi au principe de l’équité en matière d’emploi. L’organisation cherche à attirer et à embaucher les professionnels les plus compétents et à entretenir avec eux des relations de travail fructueuses, productives et durables. Nous favorisons les motivations et expériences différentes des personnes qui, en collaborant, expriment leur passion dans l’action en faveur de la mission sociale de MSF.

MSF Canada acknowledges the existence of systemic racism and oppression and is committed to sustaining and strengthening its anti-racism and anti-oppression (AOAR) efforts. / MSF Canada reconnaît l'existence de l'oppression et du racisme systémiques, et s'engage à maintenir et à intensifier ses efforts de lutte contre le racisme et l'oppression.

As MSF Canada continues to grow and strive to remove barriers in its offices in Canada and in MSF work environments abroad, we welcome applications from individuals with unique experiences of intersectional oppression on the basis of their social markers such as their ethno-racial identity, age, gender identity, education, socio-economic status or place of origin. / Alors que MSF Canada continue de grandir et de travailler à l'élimination des barrières dans ses bureaux ici au pays et les projets MSF à l'étranger, nous encourageons les individus ayant des expériences uniques d'oppression intersectionnelle sur la base de leurs marqueurs sociaux, tels que l'identité ethnoraciale, l'âge, l'identité de genre, l'éducation, le statut socio-économique ou le lieu d

Responses to the below questions are completely voluntary and are not associated with your individual application and has no impact, in any way, in the hiring decision. The data collected will be used in aggregate only to help us identify areas of improvement in our recruitment process. / Les réponses aux questions ci-dessous sont entièrement volontaires, ne sont pas associées à votre candidature individuelle et n'ont aucune incidence, de quelque manière que ce soit, sur la décision d'embauche. Les données collectées seront seulement utilisées sous une forme agrégée afin nous aider à identifier les domaines d'amélioration à l'intérieur de notre processus de recrutement.

Which of the following best describe your ethno-racial heritage? Quelle(s) est/sont votre/vos origine(s) ethnique(s) ou culturelle(s)? (select all that apply / Cochez toutes les réponses qui s'appliquent)

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What gender do you identity as/ Quel est votre sexe ou genre sexuel actuel ? : (select all that apply / Cochez toutes les réponses qui s'appliquent)

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What sexual orientation best describes you / Quelle est votre orientation sexuelle ? (Select all that apply / Cochez toutes les réponses qui s'appliquent)

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Do you live with a disability that affects your physical and/or mental health? / Vivez-vous avec un handicap qui affecte votre santé physique et/ou mentale ?

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Are you a parent, guardian, or primary caregiver of a child/children, or anyone other than your child (i.e. parent, grandparent, defacto family member) / Êtes-vous un parent, un tuteur ou un principal fournisseur de soins d’un ou de plusieurs enfants, ou

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What is your highest level of education? / Quel est le plus haut niveau de scolarité que vous avez atteint?

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What is your age group? / Dans quelle tranche d’âge vous situez-vous ?

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What is your annual total household income range, before taxes? / Quel est le montant de votre revenu annuel avant impôts (en dollar canadien)?

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Fundraising Database Officer

Applications will be accepted until 09:00am EST on Tuesday, January 27, 2026

Apply for this job

Demographic Questions (Optional) / Questionnaire démographique (participation volontaire)