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Luminate CRM Specialist

Toronto

AI Disclosure Statement

We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by:

  • Summarizing recruiter or hiring manager notes, and
  • Conducting limited keyword searches for specific job‑related criteria.

However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries.

Vacancy Notice

This posting is for a an existing position and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only.

 

Applications will be accepted until 09:00am EDT on Friday, April 10, 2026

Job Status: Permanent

Anticipated start: June 2026

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

In this pivotal role, the Luminate CRM Specialist will be at the heart of MSF's fundraising and donor engagement efforts. You will be entrusted with managing and optimizing our donor database using Luminate Online. Your expertise will directly influence the efficiency of our fundraising campaigns, the precision of our donor communications, and the strength of our donor relationships.

MSF Canada is looking for someone who will be responsible for the following:  

  • Implementing, customizing, and managing Luminate Online CRM
  • Using the CRM to enhance customer or donor relationships, improve engagement strategies, and track interactions.
  • Integrating Luminate Online with other systems (like marketing automation tools) for a seamless flow of information. Continuously seek opportunities to optimize the use of CRM systems for enhanced functionality.
  • Using the CRM to enhance customer or donor relationships, improve engagement strategies, by serving as a subject matter expert.
  • Keep abreast of the latest trends and developments in CRM technology and fundraising practices, especially for Luminate Online. Suggest and implement improvements in database management and utilization.
  • Use CRM tools to support the planning and execution of fundraising events, including attendee tracking, communications, and post-event analysis.
  • Responding to and resolving tickets related to database issues. This involves diagnosing and troubleshooting problems reported by users.
  • Manage relationships with external vendors.

Detailed job description available here.

The successful candidate will bring to MSF Canada:  

  • Demonstrated advanced experience in Luminate Online, including the ability to expertly diagnose and resolve complex system issues.
  • Demonstrated experience in optimizing Luminate Online functionalities for organizational efficiency.
  • Working knowledge of HTML & CSS (to apply when creating and managing donation forms).
  • Demonstrated capability in articulating technical information clearly and concisely to diverse audiences, with a specific focus on explaining Luminate Online system diagnostics and resolution strategies to users with varying levels of system knowledge.
  • Proficient in developing, implementing, and refining operational processes, with a specific focus on documenting procedures and best practices in Luminate Online system usage.
  • High-level proficiency in Microsoft Office suite, particularly in Excel and Word, with an emphasis on integrating these tools with Luminate Online for data analysis and reporting.
  • Ability to develop, implement, refine, and document processes.
  • Knowledge of tax receipting regulation and basic understanding of fundraising and accounting.
  • Knowledge of Raiser’s Edge is a strong asset.

From MSF Canada you’ll receive a comprehensive, people‑focused benefits package that supports your wellbeing, financial security, and growth. This includes generous time off, flexible hybrid work, a modern and accessible workspace, strong health and lifestyle coverage, employer-funded retirement savings, family support programs, and annual professional development—all within an inclusive, values‑driven culture.

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org.

Position pay range

$77,744 - $77,744 CAD

MSF adopts a safeguarding culture where personnel and communities are and feel safe and valued throughout their involvement with the organization, where individuals know who to go to with any concerns and are confident that they will be listened to and heard without personal or professional repercussions, and where the organization strives to adopt the highest standards of practice across all areas of safeguarding rather than setting for the minimum standard in order to be legally compliant.

Application questions are in lieu of a cover letter. Please provide only your resume.

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Applicants must be legally authorized to work in Canada; MSF Canada is not in the position to support a work permit process for any applicant outside of Canada.

I speak, read, and write in the following languages: *

Demographic Questions (Optional) / Questionnaire démographique (participation volontaire)

MSF Canada is a people-focused humanitarian organization that is proud to offer a diverse, collaborative, and inclusive work environment. We strongly believe this approach enhances our work and we’re committed to equity in employment. The organization seeks to attract and engage the best professionals to join and maintain meaningful, productive and lasting work relationships. We embrace diverse motivations and backgrounds of people working together to exhibit their passion in action for the social mission of MSF. / Organisation humanitaire se préoccupant des êtres humains, MSF Canada est fière d’offrir un milieu de travail diversifié, collaboratif et inclusif. Nous croyons fermement que cette approche valorise notre travail. Nous souscrivons aussi au principe de l’équité en matière d’emploi. L’organisation cherche à attirer et à embaucher les professionnels les plus compétents et à entretenir avec eux des relations de travail fructueuses, productives et durables. Nous favorisons les motivations et expériences différentes des personnes qui, en collaborant, expriment leur passion dans l’action en faveur de la mission sociale de MSF.  

MSF Canada acknowledges the existence of systemic racism and oppression and is committed to sustaining and strengthening its anti-racism and anti-oppression (AOAR) efforts. / MSF Canada reconnaît l'existence de l'oppression et du racisme systémiques, et s'engage à maintenir et à intensifier ses efforts de lutte contre le racisme et l'oppression.

As MSF Canada continues to grow and strive to remove barriers in its offices in Canada and in MSF work environments abroad, we welcome applications from individuals with unique experiences of intersectional oppression on the basis of their social markers such as their ethno-racial identity, age, gender identity, education, socio-economic status or place of origin. / Alors que MSF Canada continue de grandir et de travailler à l'élimination des barrières dans ses bureaux ici au pays et les projets MSF à l'étranger, nous encourageons les individus ayant des expériences uniques d'oppression intersectionnelle sur la base de leurs marqueurs sociaux, tels que l'identité ethnoraciale, l'âge, l'identité de genre, l'éducation, le statut socio-économique ou le lieu d

 Responses to the below questions are completely voluntary and are not associated with your individual application and has no impact, in any way, in the hiring decision. The data collected will be used in aggregate only to help us identify areas of improvement in our recruitment process.  / Les réponses aux questions ci-dessous sont entièrement volontaires, ne sont pas associées à votre candidature individuelle et n'ont aucune incidence, de quelque manière que ce soit, sur la décision d'embauche. Les données collectées seront seulement utilisées sous une forme agrégée afin nous aider à identifier les domaines d'amélioration à l'intérieur de notre processus de recrutement.

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