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Senior IT Support Specialist

United States
Location
Our Senior IT Support Specialist with be an integral part of the IT team globally. This role will be based remotely in the US in the Central or Eastern Time Zone 
 
Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. 

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity 
We are seeking a Senior IT Support Specialist to join our IT Operations team, reporting directly to the Head of IT Operations. As the sole operator in your time zone, you will manage IT support functions independently while collaborating with team members based in Europe. Your primary focus will be on providing exceptional support for onboarding and offboarding, device management, compliance, and continuous improvement of IT operations. This role encompasses day-to-day support as well as project work.

Key Responsibilities

  • Onboarding and Offboarding:
    • Manage the end-to-end onboarding and offboarding process for employees, including provisioning and deprovisioning of accounts and devices.
  • Device Management:
    • Oversee the provisioning, configuration, and management of company laptops and personal mobile devices, with a strong emphasis on Mac laptops and familiarity with Windows machines.
    • Manage global IT inventory, vendor relationships for hardware ordering, and handle the shipping of new devices, repairs, and retrievals.
    • Deploy and manage Mobile Device Management (MDM) solutions, overseeing daily tasks and ensuring compliance.
  • Technical Support:
    • Provide advanced troubleshooting and education for end users on tools such as Google Workspace, Jira, Confluence, GCP/AWS playgrounds, Slack, 1Password, and Rippling.
    • Set up and coordinate repairs and replacements of computers, including shipping and interim solutions.
  • Compliance and Security:
    • Partner with the InfoSec team to support SOC 2 audits and ensure endpoint security compliance.
    • Monitor laptop activity and manage the deployment of security tools.
  • Documentation and Reporting:
    • Maintain comprehensive documentation of IT processes and support tickets in Confluence and Jira.
    • Handle business account management and budget reporting related to IT operations.
  • Independent Operations:
    • Manage your time effectively to handle support requests and IT operations autonomously, ensuring consistent support across different time zones.

Qualifications

  • Experience:
    • Minimum of 3-5 years of experience in IT support or systems administration, with a focus on Google Workspace and MDM.
    • Experience in a fast-growing global technology startup is preferred.
  • Technical Skills:
    • Advanced proficiency in Google Workspace administration and Jira management.
    • Strong understanding of device management, MDM solutions, and endpoint security compliance, with advanced experience in Mac support and management in a professional environment. 
  • Soft Skills:
    • Fully fluent in English with excellent verbal and written communication skills. 
    • Excellent interpersonal skills to effectively communicate with users and vendors.
    • Ability to work independently, manage time efficiently, and prioritize tasks effectively in a remote setting.
    • Detail-oriented, organized, and capable of problem-solving with a strong customer service focus.
Are you a Do’er?
Be your truest self. Work on your terms. Make a difference. 
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. 
Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we’re here and happy we hit that ‘apply’ button. 
  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend 
  • Peer Recognition Program

Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote

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At DoiT International, our unwavering dedication to cultivating a diverse and inclusive workplace remains paramount. In line with this commitment, we are presently engaged in the collection of gender data to assess and fortify our diversity and inclusion programs.

It is imperative to emphasize that the information collected is meticulously segregated from your employment records and holds no bearing on any employment-related determinations. We wish to underscore that your privacy is rigorously safeguarded as DoiT International processes gender data in an aggregate and de-identified manner. Be assured that under no circumstances will this information be divulged or disseminated externally in a manner that compromises anonymity.

While the provision of this information is entirely voluntary, we extend an invitation for you to consider self-identifying. Such voluntary contributions substantiate and fortify DoiT's steadfast commitment to fostering diversity and inclusion within our organizational fabric.

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