Technical Support Advisor - Japan

COMPANY OVERVIEW:

Domo is a cloud-native data experiences innovator that puts data to work for everyone. Underpinned by AI, data science, and a secure data foundation, our platform makes data actionable with user-friendly dashboards and apps. With Domo, companies get intuitive, agile data experiences that power exponential business impact.

POSITION SUMMARY:

Domo’s Technical Support Team is at the heart and primary contact for our customer’s inquiries regarding the use and support of Domo’s platform. 

Team members within the Support Team are valued and respected as they are equipped with the knowledge to assist not only our global customer base, but other internal team members.

KEY RESPONSIBILITIES: 

• Provide exceptional service by connecting, solving, and building relationships with our customers for each interaction;
• Thinking outside the box to effectively solve customer concerns and issues;
• Continually learn and improve your knowledge of Domo’s platform to help provide an exceptional interaction;
• Provide timely, constant, and ongoing communication with customers regarding their support cases until those cases are solved.

JOB REQUIREMENTS: 

• Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training;
• Strong SQL experience;
• Exceptional ability to build trust and communicate with customers in order to fully meet their needs;
• 1 - 3 years of experience in technical support for SaaS application;
• Experience with one or more of the following is highly preferred: Relational databases, ETL, Visualizations, Web API;
• Excellent professional etiquette with Native level communication skills in Japanese;
• Business level English skills;
• Flexible and adapts well to rapid change.

LOCATION: Tokyo, Japan 

Domo is an equal opportunity employer.

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