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Associate, Direct Fulfillment

Hybrid in New York City or Remote in CA, CO, CT, DC, FL, GA, IL, IN, ME, MA, MD, MI, NJ, NY, OR, PA, RI, TX, VA, WA, or WI

at DonorsChoose (View all jobs)

New York, Hybrid, Remote

DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.

Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the set for a school musical, to books and puzzles that affirm students’ identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.

DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.

About the Team

The Finance, IBT, Procurement & Legal Team builds relationships and systems to protect the financial and legal integrity, technical infrastructure, and information security of our organization, while ensuring the right resource or experience is delivered to teachers without delay. You'll help deliver on the core mission of our organization by leveraging best-in-class fulfillment and customer service practices to ensure that materials get to the right place at the right time. 

Within the Procurement team, the Direct Fulfillment subteam manages relationships with a growing roster of small and midsize companies. This new shopping choice for DonorsChoose projects is fully managed by the Direct Fulfillment team. For the first time in org history, an internal DonorsChoose team is bulk purchasing select products in advance, managing warehouse inventory, and fulfilling orders directly to our teachers. 

The DonorsChoose Featured Favorites store showcases products from 50+ BIMPOC-owned businesses and creators, which allows DonorsChoose teachers to easily shop and direct their project spending to support a more diverse range of suppliers.

With a focus on continuous improvement, technology, and building scalable solutions, we are seeking an energetic and creative team member who will thrive in our work environment. 

About the Role

In this role, you’ll be a core part of running this new fulfillment pathway and supporting process transitions for long-term viability. You’ll synthesize information from internal and external sources and translate it into recommendations for actionable changes and improvements this school year. You’ll work to solidify Direct Fulfillment as a durable and resilient model expansion providing a carefully, curated selection of in-stock resources for DonorsChoose teachers.

You will play a key role in supporting the smooth operation of our teachers' shopping and fulfillment experience. You will manage inventory, ensure timely and cost-effective processing of orders, and collaborate with cross-functional teams to drive the growth of this new shopping pathway.

Primary responsibilities include:

Ensure our teachers’ shopping and fulfillment experiences for teachers

  • Oversee and monitor end-to-end order processing for Direct Fulfillment, including inbound purchasing, receiving resources, and managing inventory at our 3P logistics provider(s).
  • Maintain accurate records on pricing, supplier performance, logistics metrics, and inventory levels.
  • Prioritize time-sensitive orders while balancing cost-effectiveness.
  • Ensure financial accuracy and operational efficiency in all aspects of inventory management.

Drive efficient growth of the teacher's shopping pathway: 

  • Collaborate cross-functionally with teams in Finance, Operations, and Community Growth & Impact to ensure smooth operations and effective communication with minimal guidance
  • Identify trends and opportunities for streamline and improve processes and workflows to  enhance stakeholder experiences.
  • Identify performance trends and provide data-driven recommendations based on key performance metrics.
  • Act as a thought leader in the implementation of our inventory management system (Finale).

Continuous Improvement & Strategic Support: 

  • Contribute to the design and execution of the Direct Fulfillment team’s FY26 strategic goals and experiments.
  • Help build a scalable and resilient infrastructure, ensuring operational sustainability as we grow.
  • Support the team in achieving key performance indicators (KPIs) and driving forward-thinking improvements.

This position might be for you if:

  • You have 2+ years of experience in operations, data analysis, or relationship management.
  • You are tech-savvy & process-focused and love to work with data
    • Proficient in Office/Google Workspace (especially Excel/Sheets), and comfortable with repetitive tasks and various specific digital tools (like Finale).
    • You have strong quantitative and analytical skills, with experience in data analysis and critical thinking.
    • You are comfortable using data to develop insights and drive decisions.
    • You have knowledge retention, problem-solving philosophy, and a continuous improvement mindset when managing projects. 
    • You are exceptional at organizing, prioritizing, and coordinating multiple tasks simultaneously.
    • You are meticulous with details and account management ensuring nothing gets overlooked in fast-paced environments and are receptive to feedback-driven growth. 
  • You thrive in a collaborative & communicative environment.
    • You are skilled in building relationships and collaborating with diverse internal and external teams.
    • You possess excellent written, verbal, and interpersonal communication skills.
  • You are aligned with our core values: equity, ingenuity, humanity, integrity, learning, and gratitude.
    • You are a lifelong learner who embraces new tools and processes, particularly in automation.
    • You are adaptable and resilient. Flexible and able to thrive in an ever-changing environment, quickly adjusting to shifting priorities.
    • You are  passionate about racial equity and excited to contribute to an organization dedicated to addressing inequities in education.
    • You are open to engaging in conversations about race, representation, and equity, and ready to offer your perspective while listening to learn.

Compensation & Benefits

Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range given the scope and experience expectations for this role.

The hiring salary range for this role is $61,000 - $66,000.

We have a hiring salary range of $68,500 -  $73,000 for specific higher cost-of-labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.

Once employees are hired, everyone at DonorsChoose is eligible to receive annual performance-based raises as they grow in their role. We are open to a variety of experiences and recognize that the person we hire may be less experienced or more senior than this job description as posted. If you don’t check every box listed here, or you know you’d bring additional experience to the table, we hope you’ll submit your application.

In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page.

Hybrid Workplace and Other Details

In this role, you’ll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, CT, DC, FL, GA, IL, IN, ME, MA, MD, MI, NJ, NY, OR, PA, RI, TX, VA, WA, WI.

Candidates who are not in the NYC area should expect to travel to our NYC office on an as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization.

DonorsChoose participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. 

DonorsChoose Core Values

EQUITY
Combating systemic inequity is crucial to a brighter future for all. This reality fuels our ambitions and drives us to persevere.

INGENUITY
Complex problems require innovative solutions. We dream big, get creative, roll up our sleeves, and take action. We believe the best products can change the world.

HUMANITY 
People are the heart of our team and the communities we serve. Our compassion informs our goals and how we work together to achieve them. 

INTEGRITY
We strive to do right. We’re up-front about the facts. We boldly learn and grow from mistakes.

LEARNING
Education is the beating heart of our organization, inside and out. We’re curious. We listen. We know we don’t know everything. 

GRATITUDE
We begin and end with thanks. We take joy in our mission, our communities, and each other.

To Apply

Please submit your resume and complete the application questions online. To help us understand your unique experiences and perspectives, we kindly ask that you do not use AI writing tools to create your responses. A cover letter is optional; if you choose to include one, you may address it to Hema Gonsalves, Manager of Direct Fulfillment.

A Final Note

The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.  

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.

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