About the Team

DoorDash is looking to change how we provide support to frontline and external customers alike. You'll be part of an exciting team designed to take our support to the next level. As a Global Advocate, you will provide top-tier support in addressing the most pressing needs & concerns of DoorDash's thousands of partner Consumers, Dashers, Merchants, and frontline teammates worldwide. 

Note: We are a 24 hour/365 day operation. A Global Advocate will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business. 

About the Role

The Global Advocate is accomplished in supporting our Consumer, Dasher, and Merchant customers in partnership with our BPO Partners. You will be responsible for quickly providing case knowledge and solutions through consultations and taking action through an assist where quick resolution can be accomplished, based on your permission levels. Global Advocates will also take over indirect or manage direct complex cases to see through the resolution. You will own the end-to-end support of our internal and external customers by answering teammate questions and providing feedback and solutions for roadblocks that teammates encounter on a daily basis. Keeping up with best practices and identifying gaps and failures within our current processes, knowledge, and behaviors will be vitally important. Global Advocates are trained on all front line LOBs related to Customers (Cx), Merchants (Mx), and Dashers (Dx).

Global Advocates are excellent communicators who know the needs of our customers and are passionate about removing barriers, adapting quickly, getting the details right, and having the appropriate level of follow-through that our customers expect. You will leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for customers and DoorDash. 

You’re excited about this opportunity because you will…

• Have a passion for assisting and guiding others to find solutions.
• You want to be trained on all LOBs related to Cx, Dx, and Mx frontline support
• Take ownership of complex cases and are empowered to find a resolution
• Learn and stay up to date with correct processes, policies, and changes that will impact teammates and customers.
• Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents
• Enjoy working cross-functionally across different departments to get issues resolved.
• Partner with stakeholders to improve our products, services, processes, and policie

We’re excited about you because…

• You have 6 months to 1 year of experience at DoorDash
• Experience handling escalated and complex customer issues using email, phone, or chat. 
• Acts as a mentor to others by helping to answer questions and share knowledge.
• You are a problem solver who sees gaps in workflows and knows the resources that can be leveraged to find the answer out.
• You are a team player who escalates to the appropriate teams to ensure others have access to the knowledge base and workflows.
• You’re enthusiastic about our customers and always wanting to help them succeed.
• You’re self-motivated and have a bias towards action. You’re able to thrive in a fast-paced, constantly changing work environment.
• You have experience with de-escalating customers and turning detractors into lifelong promoters of DoorDash.
• Your teammates appreciate your support and always have great things to say about you.

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

We offer great compensation packages and comprehensive health benefits.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.