About the Team

The Inbound Activations Phone Team provides live phone support to assist Merchants with their onboarding experience. As an extension of the Merchant Operations onboarding teams, Inbound Activations ensures all DoorDash Merchants are correctly onboarded and assist throughout the activation process. From onboarding merchants to resolving customer issues, we deliver precise, fast, and scalable support in a high-growth environment. We're detail-obsessed, tech-forward, and committed to cultivating a best-in-class service culture that centers on operational excellence and continuous improvement.

About the Role

As an Inbound Activations Supervisor in CDMX, you'll be a people-first leader responsible for driving team performance, fostering career development, and improving key workflows. You’ll report to the Merchant Services Manager and lead a team of high-performing specialists who support the merchant journey from activation to resolution. You will work closely with our Tempe-based leadership, balancing team culture, morale and metric expectations. Your leadership will be instrumental in creating and sustaining a best-in-class service culture—one that champions customer obsession, proactive problem-solving, and stakeholder satisfaction. You’ll also play a critical role in cross-functional collaboration, change management, and the rollout of scalable operational improvements.

This is a hybrid role.

You’re excited about this opportunity because you will…

• Conducting weekly 1:1s and monthly skip-levels to support team engagement and individual development.
• Leading your team in delivering exceptional, high-quality merchant onboarding and support experiences.
• Inspiring a culture of ownership, excellence, and continuous feedback that reflects a best-in-class service standard.
• Managing team performance aligned to OKRs and departmental goals with a strong focus on service impact.
• Driving initiatives that scale our operations and elevate the merchant experience.
• Overseeing pilot projects to test and implement new tools, strategies, or workflows.
• Leading change management efforts to ensure smooth transitions and successful adoption across the team.
• Collaborating cross-functionally to optimize tools and processes that reduce friction and improve service delivery.
• Acting as a point of escalation for complex issues, ensuring timely and effective resolutions that reinforce stakeholder trust..

We’re excited about you because…

• Proven track record of gathering and analyzing data to uncover insights to help drive informed decisions.
• You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
• A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
• Over 5 years of experience in operations, customer service, or other relevant fields.
• Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
• Experience with SQL or similar query languages to search internal databases.
• You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
• Proven track record of supporting teams in setting and achieving targets.
• Prior experience supporting direct reports with career growth and performance.
• Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
• Demonstrated ability to adapt and thrive in a constantly evolving environment.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.