Group Product Manager - Fraud, Trust & Safety
About the Team
Our Payments Fraud and Trust & Safety Product team is dedicated to ensuring a safe and trusted experience for all users across our platform, including consumers, merchants, and Dashers. We tackle complex challenges, from preventing payment fraud to ensuring regulatory compliance, while balancing risk mitigation and seamless user experience. Our team partners closely with cross-functional groups, including Engineering, Data Science, Compliance, and Risk Operations, to drive strategic initiatives that protect our business while fostering growth.
About the Role
As the Group Product Manager for Fraud, Trust & Safety, you will lead a team of ~6 PMs spanning multiple initiatives, including Payments Fraud, Identity Verification, and Offline Safety. Your work will help reduce financial risk, enhance user authentication, and ensure regulatory compliance across diverse global markets. This role is an opportunity to drive innovation in fraud prevention, machine learning-driven risk assessment, and customer trust.
Your success will be measured by key metrics such as Dasher authenticity, Know Your Customer (KYC) compliance, chargeback rates, and regulatory readiness. In this role, you will tackle ambiguous, high-impact problems, working closely with engineering, analytics, and business leaders to develop scalable solutions.
You will report into the Director of Trust & Safety and Integrity within the Customer Support Experience and Fraud organization.
You’re excited about this opportunity because you will…
- Lead a team of PMs (direct reports) driving innovation in fraud prevention, trust & safety, and regulatory compliance.
- Develop scalable solutions for complex risk problems, including unauthorized payments, identity verification, and dispute resolution.
- Partner cross-functionally with teams such as CX, Design, Engineering, S&O, and Analytics to enhance security and trust in our platform.
- Own and influence key risk-related metrics, such as chargeback rates, user friction, and regulatory compliance.
- Define and execute the roadmap for offline safety, financial risk management, and global compliance strategy.
We’re excited about you because…
- You have 8+ years of Product Management experience with deep domain expertise in fraud, risk, and/or trust & safety.
- 3+ years of experience managing a team of PMs.
- 5+ years in a fraud, risk or payments product.
- You have experience leading cross-functional teams and working with machine learning-based risk models.
- You thrive in ambiguous environments and can make data-driven decisions while balancing trade-offs between user experience and risk mitigation.
- You have a track record of navigating regulatory requirements, building scalable fraud prevention systems, and driving company-wide impact.
- You are a strong communicator who can align stakeholders and influence decision-making across business, product, and engineering teams.
- Strong leadership and maturity to build (attract, hire, retain) and scale a world-class Product organization.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week), 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.
$193,800 - $285,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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