About the Team

The Merchant Services Labs team in DoorDash focuses on creating efficient and adaptable onboarding workflows for new products. This team's work allows for rapid iteration and optimization, leading to standardized processes that can be seamlessly integrated into the core Merchant Services team

About the Role

This role, on a small but mighty team, will streamline the onboarding of new Labs initiatives and pilots, ensuring a smooth and efficient process from intake to graduation. Responsibilities include assessing project needs, determining the Labs team involvement, and designing or refining existing processes and becoming an SME on onboarding processes for our merchants.

You will report to the Merchant Services Manager on our Merchant Services Labs team in the Merchant Services organization.

You’re excited about this opportunity because you will…

• Manage the end-to-end onboarding process for new Labs-supported initiatives, from intake to graduation.
• Develop and implement standardized onboarding procedures and documentation for new projects.
• Identify and implement process improvements to enhance efficiency and innovative scalability.
• Collaborate with cross-functional teams to ensure alignment and effective communication.
• Create and utilize tooling to enhance the onboarding process.
• Contribute to the foundation that will allow new products to thrive.

We’re excited about you because…

• You have a BA/BS degree in quantitative or business fields or an additional 4 years of work experience in quantitative or business fields
• You have experience working with Salesforce / Atlassian
• You know how to build, optimize and improve processes while designing for scale
• You have strong written and verbal communication and presentation skills

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.