About the Team 

DoorDash’s Customer Experience Insights (CXI) Quality Assurance team safeguards the consistency and excellence of every support interaction. As a QA Auditor, you’ll combine a meticulous eye for detail with a data-driven mindset to champion quality across a global network of teammates and sites.

Collaborate with the Quality Supervisor to refine QA processes, elevate training and content, and drive initiatives that boost teammate efficiency, productivity, and policy adherence, enhancing the overall DoorDash Support experience. 

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

About the Role 

• Serve as first-line guidance for Teammates via audit completion, supplying actionable feedback
• Attend recurring calibration sessions with operations partners to stay aligned on scoring standards and surface trends to leadership
• Deliver ad-hoc deep-dives and root-cause analyses (RCA), summarizing findings in clear project-management (PM) recaps
• Maintain expert knowledge of top contact drivers by line of business (LOB) and share weekly priority focus areas to keep stakeholders aligned
• Recommend updates to training, knowledge articles, and SOPs to elevate the DoorDash Support experience
• Train and mentor new auditors, reinforcing best practices and efficiency tools

You should be excited about this opportunity because… 

• Your insights directly influence customer and Dasher satisfaction, shaping how millions experience DoorDash support.
• You will work side-by-side with global Quality peers and cross-functional partners who value data-backed recommendations.
• You will be able to speak to and potentially lead key quality initiatives, manage deliverables, and refine processes that boost productivity and policy adherence.
• You thrive on precision, love turning data into action, and want to elevate customer experience at scale.

We’re excited about you because… 

• Minimum 1-year Quality Auditor experience within DoorDash
• Experience supporting multiple lines of business
• Excellent written and verbal communication skills
• Ability to work independently
• Well-organized and attentive to detail 
• Analytical and data-driven; root cause analysis is your specialty 
• Impeccable follow-up and follow-through capabilities 
• Ability to excel in a fast-paced, team-oriented environment 
• Time Management while driving multiple deadlines simultaneously 
• Have an owner mentality; you're focused on quality, output-driven, an extreme hustler, proactive, 
• You demonstrate an understanding of 1% better  

Why You’ll Love Working at DoorDash... 

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. 
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and industry is what we do -- on every project, every day. 
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, whether we’ve been in a role for one year or one minute. 
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. 
• We are all DoorDash - The magic of DoorDash is our people, together, making our inspiring goals attainable and driving us to greater heights. 
• We offer great compensation packages and comprehensive health benefits. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.