About the Team

The Communications team tells the story of how DoorDash empowers local economies by connecting customers to the best of their communities. The team is a collaborative group with important partners, touching every corner of the organization. A roll-up-your-sleeves attitude, meticulous attention to detail, and out-of-the-box thinking, coupled with a true team spirit and the ability to juggle projects and priorities, are what makes this group so effective. A role on this team will require expertise in media relations, policy communications, and issues management.

About the Role

As the Manager of Trust & Safety Communications, you’ll lead proactive storytelling and rapid response around some of the most important and challenging issues at DoorDash. From highlighting our ongoing safety efforts to managing high-stakes media inquiries, this role sits at the intersection of narrative building and issues management. You’ll partner closely with teams across Trust & Safety, Product, Strategy & Operations, Marketing, Policy, Legal, and Engineering to shape and share our safety story, while driving core reactive strategies across earned, owned, and social channels. If you’re a strategic thinker and problem solver who thrives in fast-paced environments, this role is for you.

Your day to day might look like…

• Developing and executing a communications strategy to launch a suite of new products aimed at making dashing safer
• Managing responses to media inquiries about trust and safety incidents, including escalating and investigating with cross-functional partners 
• Researching and establishing brand new partnerships with relevant safety organizations to help tell better stories at the local level 
• Closely monitoring conversations about the DoorDash brand on social platforms and escalating if something starts to go viral 
• Brainstorming creative responses to issues and crises across social and earned media platforms

We’re excited about you because…

• You have 5+ years experience in trust and safety communications, crisis management or public affairs. 
• You have experience working in fast-paced, fluid and challenging environments, and are preferably familiar with the tech space and related issues. 
• You have a deep understanding of the media and what makes a story, and a proven record of successfully managing journalists and shaping stories. 
• You are digital and social-savvy, and have experience managing and responding to crises on social media. 
• You are a strong writer and able to distill complex issues into clear, easy-to-understand messages. 
• You have excellent people and project management skills, with the ability to lead and manage multiple time-sensitive projects under tight deadlines.
• You’re a self-starter, intrinsically motivated, detail oriented, and also a good teammate.
• You take your work, but not yourself, seriously—and maintain a good sense of humor about both.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.