About the Role

As a member of the Social Team, you will have the opportunity to provide uniquely tailored support to our Consumers, Dashers, and Merchants that reach out to DoorDash across multiple social media platforms. Teammates own the support experience end to end, leveraging the appropriate tools, escalation channels, and workflows to provide highly individualized solutions.

Teammates are responsible for responding to customer outreach both publicly and via direct messages, providing exceptional support to all consumers including VIP, Verified, and celebrity/public figures. Strong communication and attention to detail is a must as we navigate highly sensitive issues in the public eye. We operate with an “and, not either/or” mentality, escalating feedback and solutions to cross-functional partners to find solutions for some of our most complicated DoorDash issues.

About the Team

DoorDash’s Social Care team is a fastpasted organization that’s growing quickly. As a teammate you will have the opportunity to represent DoorDash’s voice and craft our public image across our social media platforms. 

You’re excited about this opportunity because you will…

• Operate with a high level of independence and are able to tailor unique and creative public responses to each customer, reflecting the DoorDash brand
• Work with some of DoorDash’s most prominent VIP customers, verified Twitter users, and public figures, providing excellent customer service every time
• Operate as the voice of the consumer, escalating product and process issues to the appropriate teams for resolution
• Collaborate cross functionally to resolve high profile customer issue and to escalate health, safety, legal concerns quickly and efficiently
• Use a variety of resources to work effectively and solve problems independently

We’re excited about you because…

• Minimum of 1 year of experience at DoorDash is preferred and at least 3 months experience as a DoorDash employee is required
• You must be meeting your current team metrics for Utilization, CSAT, and QA
• Have a strong understanding of social media platforms (Twitter, Facebook, Instagram) 
• You operate with empathy and a willingness to go above and beyond for customers
• You’re a great communicator with a strong attention to detail
• You’re self-motivated and have a bias towards action. You’re able to thrive in a fast-paced, constantly changing work environment 
• Your customers love you and always have great things to say about you

Why You’ll Love Working at DoorDash...

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.