Team Lead, People Services
About the Team
The People Services team is a foundational pillar of the broader People Operations organization, evolving into a strategic enabler of scalable, employee-first HR service delivery. We are responsible for driving operational excellence and consistency across the global employee experience by managing core People support functions and lifecycle transactions — from onboarding to offboarding and everything in between.
Our mission is to provide timely, accurate, and high-quality support to employees across DoorDash and Wolt, while continuously improving processes through automation, documentation, and data. As we scale, we are focused on integrating technology, optimizing workflows, and elevating service delivery through robust metrics and reporting. We work cross-functionally with HRBPs, Total Rewards, Talent, Compliance, and People Tech to ensure an efficient and seamless experience for employees around the world.
People Services is at the heart of our transformation into a global, tech-enabled People Operations organization — enabling our teams to scale efficiently, serve employees consistently, and operate with excellence.
About the Role
We’re looking for a Team Lead, People Services to manage and develop a team of HR Service Desk Analysts in Mexico City. This role is essential to ensuring a responsive, efficient, and data-driven employee support experience. You will lead daily operations, uphold service excellence through queue and SLA management, and guide your team through ongoing global transformation and automation initiatives.
You’ll report to the Sr. Manager, People Operations and play a key leadership role as we evolve how HR support is delivered at scale. This role will require full availability during Central Time business hours, with the flexibility to support employees across multiple time zones.
You’re excited about this opportunity because you will…
- Leading with purpose: Manage, coach, and develop a high-performing team of HR Service Desk Analysts. Set clear goals, track performance against SLAs, and create a culture of ownership and accountability.
- Driving operational excellence: Own day-to-day team performance, ensure consistent and timely case resolution, and continuously refine workflows to optimize throughput and service quality.
- Tracking what matters: Leverage data and dashboards to monitor team health and performance (e.g., ticket volumes, response times, resolution rates). Identify trends and drive continuous improvements.
- Transforming with the business: Actively engage in global process redesigns and HR automation efforts. Bring a frontline lens to transformation conversations and advocate for scalable solutions that benefit both employees and the team.
- Championing employee experience: Continuously gather feedback and drive improvements that enhance the employee journey.
- Ensuring compliance and consistency: Maintain alignment with HR policies and regional labor laws. Support knowledge management efforts to document and standardize team procedures.
We’re excited about you because…
- You bring 3–5+ years of HR experience, including 2+ years managing People or HR support teams
- You’ve led offshore or remote teams, ideally in Mexico or LATAM, and are bilingual in English and Spanish
- You’re comfortable traveling to Mexico City several times per year to engage with your team and stakeholders
- You’re fluent in Workday and experienced in navigating HR systems
- You know how to manage queues, hit SLAs, and drive service excellence
- You lead with empathy, build strong team culture, and coach for performance
- You thrive in fast-paced, evolving environments and bring structure to ambiguity
- You’re data-driven, process-minded, and eager to help shape global transformation
- You’re fluent in Google Workspace, especially advanced Google Sheets
We expect this position to be filled by 10/8/25
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$81,600 - $120,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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