About the Team

As one of DoorDash’s core operations teams, CXI ensures that when there are bumps in the last mile, there’s always someone there to help make things right. We design, manage, and operate DoorDash’s largest team, aiming to deliver an outstanding customer experience as efficiently and reliably as possible. As a part of that larger CXI team, the Operational Excellence team focuses on reaching and connecting with one of our most important audiences: employees. The role works with senior leaders and cross-functional partners across every part of DoorDash’s business. A roll-up-your-sleeves attitude, meticulous attention to detail, an ability to understand and impact CXI strategies and priorities, a true team spirit, and the ability to juggle projects and competing priorities make this role so effective. This role will require deep expertise in building and nurturing relationships within teams and cross-functionally, communicating effectively with different audiences, and collaborating as a creative contributor and thought partner. 

About the Role

We’re looking for a strategic, operationally-minded program owner to lead CXI-wide offsite planning, executive engagement programming, and cross-functional feedback activation. Who is highly autonomous and execution-minded. This role will also serve as a core project manager and thought partner for org-wide initiatives, ensuring clarity, accountability, and delivery across key programs. This is a high-visibility role that requires strong stakeholder management, comfort with ambiguity, and the ability to see around corners.

You’re excited about this opportunity because you will…

Lead Offsite Program Strategy

• Own end-to-end offsite planning for CXI-wide org and functional pods
• Manage offsite OKRs, satisfaction metrics, timelines, and budgets
• Build documentation and templates to drive consistency and scale

Own Cross-Functional Project Management

• Lead special projects tied to evolving org needs (e.g., WeSupport, new campaigns, etc.)
• Collaborate with multiple stakeholders across People, Strategy, CXI site leadership, and CXI Communication
• Operate as a reliable driver of progress, defining deliverables, owning timelines, anticipating blockers, and facilitating accountability

Activate Feedback Loops

• Lead quarterly EngageMe@ roundtables and post-survey action planning
• Track DRIs and outcomes to ensure feedback is reviewed, acted on, and communicated back (in partnership with CXI comms)
• Partner with leadership and HR to close the loop with transparency and clarity

Run Leadership Moments

• Drive production of Town Halls and AMAs for CXI senior leaders.
• Own run-of-show planning, speaker support, deck development, comms.
• Partner with CXI Comms and Ops partners to ensure execution excellence in operations during the event. Address any issues or concerns promptly to maintain a positive experience.

We’re excited about you because…

• You have a Bachelor’s degree or equivalent experience
• You have 4+ years of experience in project management, process improvement, stakeholder management, and customer-facing support operations experience. 
• You are an innovative and creative thinker who can articulate a compelling narrative and get down to the lowest level of detail in order to bring it to life.
• You are customer-obsessed, always seeking to understand better the multifaceted audience you’re trying to reach, what kind of information they crave, and how to deliver it to them most effectively.
• You possess an excellent ability to influence people and project management skills, with the ability to inspire while managing multiple time-sensitive projects under tight deadlines.
• You are confident in engaging all levels of internal stakeholders and have a track record of working effectively with senior leadership and a broad range of cross-functional partners.
• You are a highly motivated self-starter with the passion to take on more than your daily responsibilities.
• You enjoy being a team player and demonstrate a one-team, one-fight attitude.
• You can thrive in a fast-paced, constantly changing work environment while managing multiple deadlines simultaneously and pivoting as needed.
• You enjoy problem-solving and the opportunity to think outside of the box. 

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
• We offer great compensation packages and comprehensive health benefits.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.