Team Lead, IAM
About DoorDash
DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.
About the Team
Inside Account Management is an organization motivated to ensure the retention, satisfaction and growth of our SMB restaurant partners. Our Merchant Success team is composed of account management and growth solution professionals located dominantly in the Phoenix, AZ and Chicago, IL areas.
About the Role
As a Team Lead on DoorDash’s Inside Post-Sale team, you are the front line of performance, behavior change, and talent development within the Inside Account Management organization, with a dedicated focus on Virtual Kitchen merchants. You lead a pod of 6-8 Success Managers supporting some of DoorDash’s most complex and high-impact businesses, owning outcomes across retention, growth, and product portfolio adoption.
Virtual Kitchens present unique operational models, merchant needs, and growth levers. In this role, you translate strategy into execution by coaching observable behaviors, driving disciplined operating rhythms, and developing Success Manager talent capable of navigating this complexity. You are accountable for team performance, forecast accuracy, and pipeline rigor, while acting as a subject-matter leader for Virtual Kitchen post-sale motions.
This role reports to a Manager, Inside Account Management. The position is hybrid, with flexibility across remote and in-office work, and includes occasional travel for trainings, offsites, and in-person collaboration.
You're excited about this opportunity because you will…
- Lead a team of Success Managers supporting Virtual Kitchen merchants, driving customer growth, retention, and long-term partnerships.
- Drive performance by ensuring team-level KPIs, forecast accuracy, and pipeline hygiene meet or exceed expectations.
- Coach behavior by diagnosing performance gaps and developing skills that directly impact outcomes in complex, multi-brand merchant portfolios.
- Own execution by holding your team accountable to standards in systems usage, merchant engagement, and operating rhythms.
- Project manage by serving as DRI for pilots, initiatives, and process improvements related to Virtual Kitchen post-sale strategy.
- Build talent by interviewing, hiring, onboarding, and developing Success Managers capable of navigating Virtual Kitchen complexity.
We're excited about you because…
- You have 4+ years of experience in a client-facing, inside sales, or success role.
- You bring senior IC-level performance with demonstrated mentorship, coaching, or informal people leadership experience.
- You have strong performance management and coaching skills, with a focus on behavior change, not just outcomes.
- You are comfortable supporting complex merchant models, such as Virtual Kitchens, multi-brand, or portfolio-based accounts.
- You have experience leading projects or initiatives and driving execution across teams.
- You are operationally strong, with experience using CRM, forecasting, and reporting tools to manage performance.
- You bring a bias for action, learning, and continuous improvement, and foster accountability and teamwork within your team.
Why You'll Love Working at DoorDash
We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer great compensation packages and comprehensive health benefits.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$97,920 - $144,000 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.
$122,400 - $180,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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