Senior Specialist, Retail Merchandising

About the Team

The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace. As Retail continues to scale, strong merchandising is critical to how customers discover products, engage with campaigns, and drive incremental growth across the retail marketplace.

About the Role

The Retail Merchandising Specialist will execute and optimize retail merchandising across in-app surfaces and customer marketing channels. They will bring merchant, occasion, and category campaigns to life through store tiles, banners, item carousels, collections, and email creative, while monitoring performance and identifying opportunities to improve visibility and conversion. Success in this role means launching high-quality campaigns on time and driving measurable impact on engagement and gross order value.

You will report into an Associate Manager on our Retail S&O team. We expect this role to be primarily remote with some in-office time. 

You’re excited about this opportunity because you will…

• Execute end-to-end retail merchandising campaigns across app and email surfaces to drive customer discovery and conversion.
• Partner with Category, Marketing, Growth, and Product teams to align on campaign priorities and ensure seamless execution.
• Monitor and analyze performance metrics such as click-through rate, conversion, and gross order value impact to inform optimizations.
• Maintain merchandising calendars and quality assurance processes to ensure accurate and timely launches.
• Identify opportunities to improve retail storytelling and placement strategy through testing and iteration.

We’re excited about you because…

• You have 2+ years of experience in digital merchandising, e-commerce, marketing operations, or marketplace environments.
• You have experience executing campaigns or content placements within a content management system or merchandising platform.
• You use data to evaluate performance and translate insights into actionable improvements.
• You manage multiple projects at once while maintaining strong attention to detail and meeting deadlines.
• You communicate clearly and collaborate effectively across cross-functional teams. 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.