Integration Operations Support Supervisor

About the Team

The Integration Operations team powers seamless merchant experiences across DoorDash by supporting Marketplace restaurants through every stage of their POS integration journey — from onboarding to go-live and ongoing support. We resolve POS integration issues with empathy, urgency, and care, making sure merchants feel supported throughout their experience on DoorDash. We work at the intersection of operations and technology, partnering with Product, Engineering, Sales, Strategy & Operations, and external provider partners to deliver innovative, quality-driven support experiences at scale.

About the Role

As an Integrations Support Supervisor, you’ll lead a team of 20–25 team members, ranging from Technical Specialists to Team Leads, and be responsible for raising the bar on performance, coaching, and white-glove merchant experience. This is first and foremost a people leadership role for someone whose passion is to develop others, give actionable feedback, build a culture of accountability, and use AI tools daily to break down problems, accelerate their team, and build solutions that did not exist before.

You’ll set clear expectations, coach to quality, and help your team deliver empathetic, personalized support with a “do it for you” mentality through phone calls, Zoom calls, and written communication. You’ll also step in on escalations, remove blockers, and make sure your team is equipped to solve issues efficiently and holistically for merchants across every stage of their journey on DoorDash. Beyond team leadership and development, you’ll partner cross-functionally to improve workflows, identify recurring issues, and drive better outcomes for both merchants and the business. Success in this role means building a strong, customer-obsessed team, maintaining a high quality bar, and creating a support experience that earns merchant trust. 

This role is expected to be hybrid and is required to be in the office at least every Thursday in 2026. The core working hours are Monday through Friday, 8 am–5 pm MST. Availability to be on call during nights and weekends is needed to accommodate business needs.

You’re excited about this opportunity because you will…

• Lead, coach, and develop a high-performing team through weekly 1:1s, regular feedback, and monthly career conversations
• Set a high bar for team performance, merchant experience, and execution quality
• Align team goals to OKRs and departmental priorities, and help your team deliver strong, measurable results
• Become an expert on your line of business and provide tailored insight into your business to diverse audiences. 
• Drive change management across your team so new processes, tools, and expectations land smoothly
• Improve and scale day-to-day operations to make the team more efficient and effective
• Lead pilots and test new ways of working, including using AI to improve workflows, solve problems faster, and scale what works
• Partner closely with cross-functional teams to improve workflows, solve problems, and deliver better outcomes for merchants
• Help shape team strategy and turn broader organizational goals into clear plans and actions for your team
• Support org-wide initiatives and contribute to cross-functional projects that move the business forward
• Step in on escalations, remove blockers, and help your team solve issues quickly and thoroughly

We’re excited about you because…

• You have 3+ years of people management or supervisor experience
• You have 5+ years of experience in operations, customer service, or a related field
• You are a strong people leader who knows how to coach and develop direct reports
• You have a track record of helping teams set goals, improve performance, and deliver results
• You take a proactive approach to merchant success by spotting issues early, shaping solutions, and partnering cross-functionally to improve support outcomes
• You enjoy diagnosing problems, finding patterns, and building practical solutions
• You have designed or implemented AI-powered workflows that measurably improved team performance
• You thrive in fast-paced environments and know how to bring structure to ambiguity
• You are organized, detail-oriented, and able to turn complex information into clear, useful guidance
• You know how to prioritize competing needs and delegate effectively across your team
• You have built strong, inclusive team cultures where people feel supported, challenged, and heard
• You are proficient in Google Workspace or similar tools, including building and managing data in Google Sheets
• You have experience using Salesforce and strong comfort working with data to guide decisions
• You have experience using SQL or similar query languages to search internal systems and uncover insights

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.