Catering Concierge Specialist, DoorDash for Business

About the Team:

DoorDash for Business is an exciting new arm of the DoorDash platform, focusing on providing meals solutions to companies. We're building and scaling new ways to delight our corporate customers, by leveraging the DoorDash platform and focusing on the white-glove experience. The Catering Concierge team is specifically focused on working with our largest catering customers — helping them find the right restaurants, plan menus, and manage their orders end to end, free of charge.

About the Role:

As a Catering Concierge Specialist, you'll be the dedicated point of contact for our highest-touch catering customers. You'll take a customer's event details — headcount, budget, dietary needs, occasion — and turn them into a curated menu and a fully coordinated order, working directly with restaurants and support specialists to make sure everything lands exactly as requested. You'll also help shape and improve the Concierge experience itself as we scale this service across new markets and customer segments.

You're excited about this opportunity because you will…

• Own the customer relationship from intake through delivery, anticipating needs and catching issues before they become problems.
• Recommend restaurants and build custom menus tailored to each customer's use case, headcount, and dietary requirements.
• Collaborate with restaurants and Dashers to ensure large, complex orders are prepared and delivered correctly and on time — including going onsite when needed.
• Work cross-functionally with Sales, Post-Sales/CSM, and Support teams to route customers to the right experience and flag expansion opportunities.
• Help build and refine the operating processes behind Concierge as the program grows, with the opportunity to take on more strategic work as the program matures.

Your responsibilities as part of your scope include but are not limited to:

• Respond to Concierge intake requests (via form, email, or Slack) within 24 business hours with curated restaurant and menu recommendations.
• Manage the full order lifecycle for assigned customers — from menu confirmation through order placement, coordination, and post-delivery follow-up.
• Proactively communicate with customers, merchants, and Dashers via phone, email, or chat to resolve issues on complex or large-format orders.
• Be available to go onsite to restaurants or customer locations when needed to ensure an order goes smoothly.
• Log customer details, order cadence, and account context accurately in internal systems (e.g., Salesforce) to support account continuity and expansion tracking.
• Create and maintain documentation for Concierge SOPs, flagging gaps and building new process docs as the service scales.
• Support new operational pilots and process improvements for the Concierge program.
• Use AI tools to work more efficiently — whether for research, drafting, or streamlining repetitive parts of the job.

We're excited about you because…

• You have 2+ years of experience in customer support, hospitality, account management, program management, or a related client-facing role.
• You're comfortable with — and excited to use — AI tools in your day-to-day work.
• You can multi-task and prioritize across multiple customers and orders at once, responding in a timely manner even when things get busy.
• You have a strong service mindset — you put yourself in the customer's shoes (is there enough food? does this fit the occasion?) and anticipate what they need before they ask.
• You think creatively and adjust quickly when an order or restaurant situation doesn't go as planned.
• You pay close attention to detail — menu accuracy, dietary restrictions, and order timing all matter.
• You're comfortable with ambiguity and enjoy helping build a new service from the ground up.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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