Membership Director

About The Supper Club

The Supper Club is a private, members-only community dedicated to the art of the dinner party. Since 2005, we’ve brought together exceptional individuals, brands, and culinary experiences to foster meaningful connections and enrich our members’ lives. We curate exquisite dining experiences that blend gastronomy, culture, and artistry, enabling members to connect, collaborate, and make an impact—all with a touch of serendipity.

Position Overview

As a Membership Director, you will play a key role in supporting the growth, engagement, and retention of our vibrant member community. You will be the friendly face and trusted guide for prospective and current members, helping them navigate their membership journey—from inquiry to onboarding to active participation. You will work closely with the Membership Team to deliver a personalized, high-touch experience that embodies The Supper Club’s commitment to excellence.

This role is ideal for someone who thrives in a relationship-driven, entrepreneurial environment and is passionate about community building, customer care, and event-based networking.

Key Responsibilities

Member Growth & Onboarding

• Support outreach efforts to identify and qualify prospective members.
  
  
• Conduct introductory calls with prospects to assess fit and share the benefits of membership.
  
  
• Assist with onboarding new members, ensuring a smooth and welcoming start to their journey.
  
  

Member Relationship Management

• Serve as a primary point of contact for assigned members, providing prompt, attentive support.
  
  
• Build trust-based relationships by understanding members’ interests and proactively suggesting relevant events and connections.
  
  
• Support strategies to increase referrals, encourage member engagement, and foster long-term retention.
  
  

Membership Administration

• Maintain accurate member records and track engagement using CRM tools.
  
  
• Support the Membership Team in managing upgrades, downgrades, dormancy, and reactivations.
  
  
• Prepare and share member reports and updates as needed.
  
  

Event Support & Community Engagement

• Participate in key events to assist with check-in, seating plans, and member introductions.
  
  
• Gather member feedback to inform continuous improvements and enhance the membership experience.
  
  
• Represent The Supper Club at select networking opportunities and community gatherings.
  
  

Team Collaboration

• Work cross-functionally with leadership, marketing, and event teams to communicate The Supper Club’s value proposition effectively.
  
  
• Contribute to social media and marketing campaigns to support membership growth.
  
  

Experience & Skills

• Previous experience in customer service, sales, membership coordination, community management, or hospitality is preferred.
  
  
• Strong communication skills—both verbal and written.
  
  
• Comfortable building relationships and providing exceptional, proactive service.
  
  
• Highly organized, self-motivated, and detail-oriented.
  
  
• Experience with CRM systems and project management tools is a plus.
  
  

Personal Attributes

• Friendly, approachable, and enthusiastic about people and community building.
  
  
• Adaptable, solution-oriented, and collaborative in a dynamic environment.
  
  
• Passion for delivering personalized, high-quality experiences.

Compensation & Benefits:

• Compensation includes a base monthly retainer plus commission based on new and retained membership sales.
• Incentives tied to membership growth and engagement milestones.
• Flexible PTO
• Medical, dental and vision insurance 
• FSA
• Commuter benefits
• Free membership to One Medical 
• Teladoc
• Talkspace
• Kindbody
• 401(k) 
• In-office lunch 2 days a week 
• Employee Dining Credits 

Work Location:

This role is located fully onsite in our New York City / Miami office. 

Our Core Values

Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.

Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond. 

Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings. 

Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make. 

Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.

Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride. 

Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.