Hospitality Analyst

About Us

Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences. By fusing cutting-edge technology with the art of luxury hospitality, we empower our members to secure impossible-to-get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization.

As a fast-growing startup backed by over $50M from top-tier investors including Index Ventures, along with strategic industry partners such as Major Food Group (Carbone, Torissi, etc.), Groot Hospitality (Casadonna, Papi Steak, etc.), and Gracious Hospitality (COTE, Coqodaq, etc.), we are rapidly expanding our footprint and reshaping the global hospitality landscape with proven expertise. We’re adding exceptional talent to drive our next phase of growth, and that’s where you come in.

About the Role

As a Hospitality Analyst, you will play a pivotal role in ensuring every Dorsia member and restaurant partner receives exceptional service, seamless coordination, and timely, accurate communication.

Sitting at the intersection of hospitality operations, member experience, and restaurant partnerships, this role acts as the operational backbone of Dorsia’s hospitality network. You will manage the end-to-end reservation process, nurture restaurant partner relationships, and provide timely, high-touch support to both partners and members. Success in this role means maintaining flawless coordination across partners and members, elevating the Dorsia brand experience, and contributing directly to member satisfaction, restaurant retention, and operational excellence.

The ideal candidate is passionate about hospitality, experienced in client service, and thrives in a fast-paced, high-accountability environment. You bring a meticulous, customer-centric approach to every interaction, excel at problem-solving across diverse situations, and communicate clearly and professionally both in writing and in person.

As a core member of an operation that runs on restaurant hours, this role requires flexibility to work some nights and weekend shifts.

What You’ll Own

• Serve as the primary liaison to restaurant partners, aligning on availability, confirmations, and operational needs to maintain strong relationships post-sale.
• Manage the end-to-end reservation process, overseeing that all Dorsia member reservations are confirmed accurately and promptly through proactive, organized operational workflows.
• Ensure each partner and Dorsia member receives a premium, white-glove experience through thoughtful, timely communication.
• Educate and empower restaurant partners to leverage Dorsia’s platform effectively and deliver best-in-class service. 
• Lead with subject matter expertise and find creative solutions to operational challenges.
• Work cross-functionally to deliver on the needs and feedback of restaurant partners and members.
• Collaborate with internal teams to streamline workflows, improve tools, and align hospitality operations with company goals.
• Maintain Dorsia’s premium communication standards, ensuring clarity, warmth, and brand alignment across every interaction.

What You Bring

Required

• 1–3 years of experience in hospitality, guest services, operations, or a related field.
• Proven ability to manage time-sensitive workflows with precision and accountability.
• Exceptional written and verbal communication, with the ability to uphold a polished, premium tone.
• Strong organizational skills, structured thinking, superb attention to detail, and excellent time management.
• Ability to problem-solve under pressure and respond quickly to unexpected challenges.
• Thrives in a fast-paced environment, demonstrating adaptability, proactive initiative, and exceptional follow-through.
• Exhibits a natural commitment to hospitality at its highest level, consistently demonstrating composure, empathy, and customer-centric thinking.
• Experience working in a tech-driven work environment.
• You will work from our office and have flexibility to work evenings, weekends, and peak hospitality hours as needed.

Preferred

• Prior experience working with restaurants, guest services, or membership-driven experiences.
• Familiarity with hospitality technology systems or CRM platforms.

The Winning Recipe 

• Move fast, stay sharp, and operate with intention.
• Bring structure to ambiguity and momentum to complexity.
• Communicate with clarity and conviction.
• Hold yourself and others to a high bar for quality and follow-through.
• Lead every interaction with a hospitality mindset.

Compensation & Benefits

• Competitive salary tailored to your experience and the market
• Equity
• Flexible PTO
• Full suite of benefits including medical, dental, vision, and FSA
• 401(k)
• In-office lunch three times a week
• Employee dining credits
• Strong mentorship and opportunities for career development
• Access to One Medical membership, Teladoc, Talkspace, Kindbody

Our Core Values

Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.

Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond. 

Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings. 

Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make. 

Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.

Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride. 

Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.