Hospitality Operations Coordinator

About Us

Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences. By fusing cutting-edge technology with the art of luxury hospitality, we empower our members to secure impossible-to-get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization.

As a fast-growing startup backed by over $50M from top-tier investors including Index Ventures, along with strategic industry partners such as Major Food Group (Carbone, Torrisi, etc.), Groot Hospitality (Casadonna, Papi Steak, etc.), and Gracious Hospitality (COTE, Coqodaq, etc.), we are rapidly expanding our footprint and reshaping the global hospitality landscape with proven expertise. We’re adding exceptional talent to drive our next phase of growth, and that’s where you come in.

About the Role

The Hospitality Operations Coordinator will serve as the backbone of Dorsia’s on-premise execution. This role blends technical and logistical operations with internal systems management, ensuring seamless coordination across departments. You’ll manage workflows, compliance, and vendor execution while acting as the primary operator for tools like Gatekeeper that control access and guest flow.

What You’ll Do

• Internal Systems Management
• Serve as the primary owner of Gatekeeper (internal guest management tool), ensuring accurate guest data, ticketing, and access control.
• Maintain and update internal tools for tracking event deliverables, budgets, and guest lists.
• Build supply within the app and ensure payment functionality, content, merchandising, and other relevant information is accurate. 
• Cross-Functional Technical Alignment
• Collaborate with the Product team to address technical needs for events, including integration with guest management tools and app development features.
• Provide operational feedback to Product for feature improvements related to events and access.
• On-Site Execution
• Oversee operational and technical event setup, troubleshoot issues in real time, and ensure smooth guest flow.
• Ensure compliance with venue requirements, health, and safety standards.

The Winning Recipe

• 1-3 years in event operations, logistics, or hospitality operations.
• Experience managing internal tools and guest management platforms.
• Highly organized and detail-oriented with strong project management skills.
• Comfortable managing budgets, timelines, and multiple stakeholders.
• Ability to work nights and weekends during event periods.

Compensation & Benefits:

• Competitive salary tailored to your experience and the market
• Equity
• Flexible PTO
• Medical, dental and vision insurance 
• 401(k) 
• FSA
• Commuter benefits
• Access to One Medical, Teladoc, Talkspace, Kindbody
• In-office lunch 3 days a week 
• Employee Dining Credits 

Our Core Values

Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.

Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond. 

Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings. 

Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make. 

Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.

Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride. 

Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.