Sr. Product Operations Manager

Who we are

Founded in 2008, DoubleVerify (DV) is the leading independent provider of marketing measurement software, data and analytics that authenticates the quality and effectiveness of digital media for the world’s largest brands and media platforms. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance by bringing transparency and accountability to the market and ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. DV has helped hundreds of Fortune 500 companies across every major vertical, including financial services, telecom, automotive, retail, CPG, travel, luxury and pharmaceuticals gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem. Learn more at doubleverify.com

We are seeking a highly skilled and experienced Sr Product Operations Manager to join our dynamic team. In this role, you will oversee and contribute to defining and improving various operational aspects of the Double Verify product lifecycle, ensuring seamless execution from development to delivery. You will work closely with cross-functional teams to optimize processes, drive efficiency, and support the successful launch and management of our products. A key focus of this role will be driving process improvement programs, evaluating tool sets, and supporting ongoing improvements to Quarterly and Annual planning processes. Additionally, you will support our goal to be a data-driven product organization by establishing systems to track KPIs and product health, and support ad hoc programs and projects.

Key Responsibilities:

• Develop and implement operational strategies, processes, and best practices to enhance product development, launch, and lifecycle management. Develop and execute communication, training and change management plans as needed. 
• Facilitate quarterly product planning activities, including OKR alignment and dependency management
• Standardize key process improvement programs to enhance efficiency and effectiveness across Product (e.g. automating tasks, improving workflows and developing repeatable methodologies).
• Evaluate and implement tool sets that can capture, prioritize, plan and track user requirements. 
• Collaborate with Product Management, Engineering, Marketing, Sales, and other departments to ensure alignment and effective communication throughout the product lifecycle.
• Support our goal to be a data-driven product organization by establishing systems to track KPIs and product health.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive continuous optimization of product operations.
• Identify and mitigate risks associated with product operations, implementing proactive measures to address potential issues.
• Drive initiatives to improve product quality, reduce time-to-market, and enhance customer satisfaction.
• Support ad hoc programs and projects as needed: this could include projects related to GTM of a product launch, or defining and rolling out processes or tools. 
• Be a partner to the product management organization, collecting feedback, facilitating retrospectives, and helping to drive improvements.
• Prepare and deliver comprehensive recurring updates (e.g. newsletter, monthly org updates)  to Product organization
• Stay up-to-date with industry trends and best practices, incorporating relevant insights into the product operations strategy.

Required Qualifications:

• Minimum of 7-10 years of experience in product operations, product management, program management or a related role, with at least 3 years in a leadership position.
• Proven track record of successfully managing large scale projects in a global environment 
• Strong understanding of product and software development processes, from concept to launch and beyond.
• Experience in driving process improvement programs and evaluating tool sets.
• Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
• Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Ability to conduct research, analyze data and generate insights and recommended actions. 
• Proficiency in relevant software and tools, such as project management software, data analysis tools, and product lifecycle management (PLM) systems.

Preferred Qualifications:

• Familiarity with the Ad Tech industry is a plus.
• Knowledge of Scaled Agile methodologies and practices.
• Certification in project management (e.g., PMP, PRINCE2) or product management (e.g., CPM, AIPMM) desired but not required.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$107,000-231,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!