Workplace Ops Manager

Dovetail is the always-on customer intelligence platform that automatically centralizes and instantly transforms every customer interaction into actionable insights that are accessible to everyone in the business—so you can drive customer-led innovation at scale. Founded in 2017, Dovetail’s team is 120+ and growing across our offices in Sydney and San Francisco. We’re seeking ambitious problem solvers from a diverse range of backgrounds, who are desired for their experience, passionate about their craft, and excited about the work we’re undertaking. If this sounds like you, read on…

We’re looking for a Workplace Ops Manager to be the heart of our San Francisco office—you’ll keep the office running smoothly, partner with global teams to deliver memorable events, and provide support to our GTM leaders. This is a great role for someone who thrives in a fast-moving environment, enjoys variety in their day-to-day, and wants to shape the employee experience at a growing company. You’ll own the day-to-day operations of our San Francisco office and work on a blend of office management, event planning, exec support and culture-building.

What you’ll do

Office Operations

• Keep the office running smoothly: order supplies, purchase and stock snacks, manage any lunch orders, and maintain general upkeep and tidiness of the space.
• Act as the first point of contact for any office or building needs, liaising with property management, vendors, and building engineers.
• Support new hire desk setups, tech coordination, and seating plans.
• Welcome visitors and new hires; serve as a friendly, helpful onsite presence.
• Troubleshoot IT issues by submitting support tickets and coordinating on-site help as needed.

Employee Experience & Culture

• Working in coordination with our Workplace ops team in Sydney, create and lead in-office employee events such as pop-ups, happy hours, employee engagement events, and celebrations (recognition days, birthdays, anniversaries, milestones).
• Support onboarding experiences for new hires, including welcome lunches and swag setup.
• Bring creativity and energy to office life, helping foster a fun and collaborative culture.
• Research new vendors and brainstorm new experiences that surprise and delight.

Budget & Data Tracking

• Maintain accurate budget tracking across all People programs, events, and purchases and complete monthly expense reports/reconciliations.
• Track participation, engagement, and sentiment across events, surfacing actionable insights to inform future planning.
• Innovate new ways to gather program feedback and measure impact.

Exec & GTM Support

• Provide light-weight calendar support for leaders in SF as needed
• Own travel booking for the GTM teams
• Partner with our Global Events Lead to plan and execute larger company-wide events for the Dovetail customer community including design, logistics, and communications.

Your background

• Experience in office management, workplace operations, or hospitality/event coordination.
• Strong organizational skills and attention to detail—you notice when the fridge needs restocking or the coffee machine needs cleaning.
• A strong sense of accountability and comfort with self-starting/working autonomously.
• Creativity and enthusiasm for designing events and cultural moments.
• Comfort juggling multiple priorities and switching between hands-on tasks and event planning.
• Great communication and interpersonal skills; you enjoy being a connector and point person.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.

Benefits:

• Equity for everyone. We put our money where our mouth is. No matter your role, we provide equity for all along with competitive salaries. See your investment grow as Dovetail grows.
• Equal parental leave. We offer an inclusive framework of 20 weeks equal paid leave to support new parents. Every family is unique, so you make the call how you’d like to take care of what matters most.
• Work from Anywhere. Although we’re in-office, you can work from anywhere for up to 4 weeks per year to accommodate life.
• Extra paid days off. Enjoy ad-hoc KitKat days to take a step back and spend it however you like. Hit the beach, spend time with your family, pick up that hobby you’ve been meaning to try, or anything in between!
• Develop and grow. Take a course, attend a lunch and learn, or head to a conference. We love to support you any way we can, so expect Dovetail to be your #1 fan when it comes to achieving your career goals.
• Health is wealth. We’ve got you covered for 100% of the premium plans across medical, dental and vision. We also believe that everyone has the right to mental wellness and support. So every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.