Patient Care Coordinator

Downtown Physical Therapy, located at Lewis Wharf in the heart of Boston, provides individualized, one-on-one care in a comfortable, supportive environment. Our team combines trusted techniques and innovative approaches to help patients achieve their goals and improve their quality of life. We foster a collaborative, growth-minded culture where clinicians can make a real impact every day.

Downtown is seeking a motivated and detail-oriented Patient Care Coordinator to join our clinic in the heart of Lewis Wharf in downtown Boston. This is an excellent opportunity for a medical front office professional who enjoys interacting with patients, thrives in a fast-paced environment, and takes pride in creating a welcoming and positive experience for every person who walks through our doors.

About the Role

As a Patient Care Coordinator, you’ll serve as the first point of contact for patients and visitors while supporting the day-to-day operations of the clinic. This role is essential in creating a welcoming, organized, and positive experience for every patient who walks through our doors.

This is a part-time position requiring the following schedule:

• Tuesday 4pm to 7pm
• Wednesday 8am to 7pm
• Thursday 4pm to 7pm
• Friday 7:30am 12: 30pm

Your Day-to-Day:

• Greet and welcome patients and visitors in a professional, friendly, and compassionate manner
• Answer incoming phone calls and direct patients to the appropriate team members efficiently
• Schedule appointments, verify insurance information, and assist with patient registration and intake processes
• Maintain accurate patient records and update information within electronic systems
• Coordinate closely with therapists and clinical staff to support efficient scheduling and patient flow
• Process payments and assist with insurance-related questions while maintaining confidentiality and accuracy
• Communicate clinic services, programs, and scheduling information clearly and professionally
• Manage multiple tasks and priorities while maintaining a positive and organized front desk environment
• Assist with light housekeeping duties to help maintain a clean and welcoming clinic environment, including wiping down treatment tables, assisting with laundry, and supporting daily clinic organization

Why Join Downtown?

As a proud member of Fusion Physical Therapy Partners, Downtown combines the close-knit feel of a local, PT-owned practice with the support and resources of a larger network. For you, this means:

• A supportive, team-oriented environment where your contributions are valued
• Opportunities for professional growth and development
• A culture that prioritizes work-life balance and employee well-being
• The opportunity to make a meaningful impact on patients’ experiences and outcomes every day

Pay range for this position is $17.50 to $22 an hour. In compliance with the Massachusetts Pay Transparency Act, this range represents the employer’s good faith estimate of compensation at the time of posting. Actual pay will depend on experience, skills, and other job-related factors.

What You Bring

If this sounds like you, we'd love to hear from you!

• High school diploma or equivalent
• Previous experience in a receptionist, administrative, or customer service role; Medical office setting preferred.
• Strong organizational and multitasking skills with attention to detail
• Excellent written and verbal communication skills
• Strong computer proficiency and comfort learning new systems
• Professional phone etiquette and interpersonal skill
• Ability to maintain confidentiality and handle sensitive patient information

At Downtown Physical Therapy, we invest in a culture of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Downtown Physical Therapy is a proud member of Fusion Physical Therapy Partners.