Quality and Workflow Automation Analyst

Who We Are

For over 25 years, we’ve helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, we create communication solutions that keep businesses moving forward.

What truly sets us apart is our people. We’re building a culture where you can grow, contribute, and make a real impact. Here, you’re empowered to bring new ideas, solve meaningful challenges, and help shape the future of how organizations communicate with their customers.

If you’re looking to take your career to the next level and be part of a team driving tech-enabled solutions, we’d love to meet you.

Responsibilities

• Monitor and support production systems, scheduled jobs, data flows, and workflows to ensure performance, accuracy, and SLA compliance.

• Perform quality assurance reviews and audits on production outputs, data, and deliverables to ensure accuracy, completeness, and adherence to specifications.

• Develop, execute, and maintain test plans, test cases, and validation scenarios based on business and functional requirements.

• Conduct manual testing including functional, regression, data, and business cycle testing; validate fixes and document results.

• Analyze production logs, error reports, audit results, and system outputs to identify defects, risks, and improvement opportunities

• Investigate incidents, perform troubleshooting, document issues clearly, and escalate to appropriate technical or operational teams.

• Track, document, and manage defects using issue tracking tools; support root cause analysis and corrective actions.

• Collaborate with IT, QA, operations, development teams, and external partners to support production stability and quality outcomes.

• Maintain documentation related to processes, systems, testing, audits, and escalation procedures.

• Recommend and support process improvements, efficiency enhancements, and quality best practices, including opportunities for automation.

• Ensure proper handling of confidential and sensitive data.

• Adapt to changing priorities and perform additional duties as assigned. 

Skills

• Strong analytical, problem-solving, and critical thinking abilities.

 • High attention to detail and accuracy.

• Excellent written and verbal communication skills.

• Strong organizational and time management skills with the ability to prioritize and multitask.

• Ability to work independently as well as collaboratively in cross-functional teams.

• Comfort working in fast-paced, deadline-driven environments.

• Ability to follow procedures, document findings clearly, and apply quality standards consistently. 

Education

• Associate degree or bachelor’s degree in computer science, Information Systems, or a related technical field preferred, or equivalent relevant work experience.

System Knowledge

• Proficiency in Microsoft Word, Excel, and Outlook.

 • Strong general PC and system navigation skills.

 • Familiarity with production systems, workflows, job scheduling, and incident management tools.

 • Experience with defect tracking and documentation tools (e.g., JIRA or similar)

• Understanding of SDLC, QA/STLC concepts, and testing methodologies.

 • Exposure to web or data technologies (e.g., HTML, XML, JavaScript) is an asset.

Years of Experience

• 1–3+ years of experience in quality assurance, production support, auditing, testing, IT operations or a related operational or technical role.

 • Understanding of QA methodologies

Physical Demands

 • Extended periods of computer use.

 • Occasional standing, walking, and lifting up to 20 lbs.

 • Ability to support overtime and weekend work as required.

Why Doxim?

Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites: We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!

 

Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.

Website - www.doxim.com

Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a @doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.