Back to jobs

Service Technician

St. Augustine Headquarters 405 Golfway W Drive, Suite 300, St Augustine, FL 32095

Service Technician 

The Service Technician role is important to the success of all DLP-owned and managed assets, as this individual is part of a team responsible for ensuring we offer a top service experience to our residents, tenants and guests. This includes responsibility for curb appeal, maintenance needs, cleaning and after-hour emergency service needs. This position requires flexibility and the ability to understand and service the basic needs of all assigned properties, providing assistance as needed and during on-call duties. 

Successfully complete all assigned service requests with no callbacks within 48 hours of being assigned. Displaying exceptional customer service, performing make-ready work to get the rental homes ready once vacated, while ensuring all work orders are managed and closed within 48 hours. This position will require frequent work outdoors in all weather conditions. High levels of customer service are essential for the success of the community as well as the cleanliness and marketability of the scattered sites for leasing and guest reviews. 

Scattered sites encompass all DLP-owned and/or managed assets in the Southeast region. 

Dream Here: Careers at Dream Live Prosper Communities

At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.

Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for 10 consecutive years.

If you're looking for a career with a mission-driven company that values growth, leadership, and impact, Dream Live Prosper Communities is the place for you.

About this opportunity: 

  • Location:   St. Augustine Headquarters 405 Golfway W Drive, Suite 300, St Augustine, FL 32095
  • Compensation:  Hourly with bonus potential, depending on experience 
  • Position type: Full-time 
    • This job requires a flexible schedule with varied work hours that may include weekends. 

What we are looking for in a Service Technician:

  • Well-organized, detail-oriented, and customer-focused
  • Strong time management, prioritization, and ability to work independently
  • Excellent communication and customer service skills with a team-oriented, positive attitude
  • Ability to remain focused and professional under pressure
  • Knowledge of general maintenance methods, operating requirements, and safety precautions
  • Experience in minor plumbing, electrical, drywall, and lock repairs
  • Proficiency with computer technology and record-keeping systems
  • Accuracy and attention to detail in all tasks and documentation
  • Ability to stand, walk, and work outdoors throughout the day
  • Ability to lift up to 50 lbs
  • Willingness to participate in on-call rotation as required
  • Valid driver’s license with a clean driving record
  • Reliable, in-state, compliant vehicle for daily assignments and on-call duties
  • Possession of essential personal tools

What you will do as a Service Technician:

  • Complete general and essential maintenance, service requests, turns, and preventive maintenance, including furniture assembly, lock changes, bulb and fixture replacement, cleaning, painting, and plumbing repairs in offices, residential units, and vacation rentals
  • Carry out additional duties as assigned by the Service Manager or General Manager
  • Walk and inspect property grounds, interior common areas, kitchens, mailrooms, fitness centers, showers, and restrooms multiple times daily to ensure cleanliness, safety, and maintenance needs are addressed
  • Conduct weekly visits to all assigned assets to maintain curb appeal
  • Ensure meeting rooms and common spaces at headquarters are open, clean, and ready for scheduled meetings
  • Perform property walks with the General Manager and log service items that need scheduling
  • Safely use, store, and maintain all tools and equipment; follow safety protocols and maintain clean and organized workspaces, supply closets, and inventory
  • Prioritize, update, and close out work orders in AppFolio (or applicable system); ensure mileage logs are accurately entered in ADP for billing
  • Participate in on-call rotation for weekends, holidays, and after-hours emergencies
  • Maintain reliable transportation, a valid driver’s license, and essential personal tools; safeguard and maintain company-provided specialized equipment
  • Assist the General Manager with holiday setup, inventory tracking, and additional duties as needed
  • Track and order supplies for internal vacation rentals as required
  • Maintain pools and spas to ensure cleanliness, preventative maintenance, and compliance with state/local regulations
  • Provide housekeeping and cleaning support, including unit turns, DLP Studio, and HQ locker room towels
  • Inspect and maintain community amenities daily (gates, fences, pool furniture, umbrellas, dog parks, signage, trash, and debris removal) to ensure safety and appearance
  • Travel between assets as needed; maintain schedule flexibility for emergency or assigned duties across all locations
  • Assist with managing and purchasing maintenance supplies within budget, upon approval from the General Manager
  • Work collaboratively with vendors and maintain positive vendor relationships
  • Keep all property areas and equipment in safe condition, promptly addressing hazards
  • Complete unit turnovers within 5 days of vacating; perform make-ready maintenance and inspections using reports to generate work orders
  • Manage purchase orders and ensure work orders are completed within 48 hours, with communication to residents/tenants as needed
  • Perform preventative maintenance by inspecting and servicing 1/12 of the property monthly, in coordination with pest control schedules
  • Conduct corrective maintenance, including light carpentry, plumbing, electrical, appliance repair, painting, and HVAC tasks.

What Motivates Us:

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: For twelve consecutive years, we’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

Driven for Greatness: Pursuing knowledge and growth both personally and professionally.

Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating endurance and commitment to achieve long-term goals.

Community: Elevating the greater good and cultivating thriving relationships.

Authenticity: Being true to ourselves and others, fostering growth through open dialogue.

Prepared to Win: Applying discipline and consistent effort to achieve our goals.

Kingdom Impact: Sharing God’s love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Stewardship: Committing to those who trust us with their capital, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self-improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.



Create a Job Alert

Interested in building your career at Dream Live Prosper Communities? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Dream Live Prosper Communities’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.