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Traveling Service Manager

St. Augustine, FL

The Traveling Service Manager travels between multifamily communities and is responsible for providing direction to the service staff on an ongoing basis at those communities.

At each site, the Traveling service manager is responsible for setting the agenda each day, with the priorities determined and the work plan assigned appropriately. This includes scheduling turns and tickets, following up on the previous day's assignments, reviewing move-outs from the previous day, and preparing bids for the Community Manager's approval. The Traveling Service Manager must also ensure that amenity spaces are clean, free of trash and debris, and exercise and pool equipment are complete and safe to operate.

Dream Here: Careers at Dream Live Prosper Communities

At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.
Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for 10 consecutive years.
If you're looking for a career with a mission-driven company that values growth, leadership, and impact, Dream Live Prosper Communities is the place for you.

What we are looking for in a Traveling Service Manager:

  • Familiarity with property management operations is a plus, indicating an understanding of the broader operational context and potential for integrated solutions.
  • Ability to travel up to 90% of the time. Must possess safe, reliable transportation. 
  • Relevant certifications and licenses in HVAC systems, demonstrating a commitment to professional development and compliance with industry standards.
  • Practical communication skills for effective interactions with team members, vendors, and residents, ensuring clear and concise communication of technical information.
  • Familiarity with budgeting and cost control principles, including experience in managing expenses and resources effectively.
  • Excellent problem-solving and decision-making abilities, with a proactive approach to resolving technical issues and optimizing operational efficiency.
  • Demonstrated leadership and team management skills, with a focus on collaboration, mentoring, and fostering a positive work environment.
  • Strong knowledge of HVAC systems, components, and controls, with expertise in installation, maintenance, and repair practices.
  • Proven experience as an HVAC Service Manager or in a similar role, demonstrating a track record of successful leadership and team management in HVAC services.

What you will do as a Traveling Service Manager:

  • Rotate and respond to after-hours emergency service calls.
  • Travel to various communities performing the role of service manager as needed.
  • Pursue continuing education to ensure industry knowledge is current and relevant, including DLP-assigned education, college courses, or independent certifications/classes.
  • Complete service requests with quality artistry and no callbacks from residents.
  • Schedule all CO inspections and any other required municipality inspections, and make sure all violations are abated.
  • Attend CO (Certificate of Occupancy) and rental inspections required by city, state, or municipality, while documenting and understanding what is required to create work tickets to fulfill requirements for clear certificates of occupancy.
  • Attend CO (Certificate of Occupancy) and rental inspections required by city, state, or municipality, while documenting and understanding what is required to create work tickets to fulfill requirements for clear certificates of occupancy.
  • Have the knowledge and understanding (as well as continually learning) of building systems to effectively manage a team of technicians and subcontractors in day-to-day operations as well as larger projects.
  • Review and approve all payroll, mileage, and expenses for employees. Enter all charges for the department into the Certify Program or Appfolio Accounting.
  • Be accountable to each DLP tenant, employee, owner, and investor by providing timely and effective service to maintenance needs.
  • Provide quality service and support to departments as needed to ensure the company achieves success.
  • Keep employees accountable and ensure time is being used effectively, as well as expenses relevant to the job, while balancing cost-effectiveness versus quality of product.
  • Assess service needs, inventory, securing of purchase orders, and requesting any needed materials or tools while successfully managing the property maintenance, repair, capital, and renovation budgets.
  • Actively engage in ROCK goals and settings, completing milestones every two weeks.
  • Conduct move-out inspections, create scopes of work for turns, and create security deposit disbursements for accounting to process security deposits.
  • Manage budgets and inventory efficiently.
  • Identify potential hazards or potentially dangerous situations and take steps to minimize or remove hazards.
  • Provide your own vehicle and tools; maintain equipment.
  • Manage permits, inspections, and move-out processes.
  • Assist and train other staff as needed. 

 

What Motivates Us:

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: We’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for eleven consecutive years.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

Driven for Greatness: Pursuing knowledge and growth both personally and professionally.

Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating endurance and commitment to achieve long-term goals.

Community: Elevating the greater good and cultivating thriving relationships.

Authenticity: Being true to ourselves and others, fostering growth through open dialogue.

Prepared to Win: Applying discipline and consistent effort to achieve our goals.

Kingdom Impact: Sharing God’s love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Stewardship: Committing to those who trust us with their capital, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

PTO, health/dental/vision/life insurance, 401(k) matching, parental leave, adoption services reimbursement/learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.




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