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Portfolio Rent Collection & Support Specialist

Bethlehem PA

Portfolio Rent Collection & Support Specialist

This role is central to our portfolio’s financial health. As a Portfolio Rent Collection & Support Specialist, you’ll drive timely and accurate rent collection across multiple assets, proactively manage delinquencies, and partner closely with onsite teams to keep operations running smoothly. You’ll be the go-to resource for resident communication, policy enforcement, and problem-solving, directly influencing net operating income and overall portfolio performance. If you’re detail-driven, people-savvy, and motivated by seeing your work make a measurable impact, this role delivers.

Dream Here: Careers at Dream Live Prosper Communities

At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.

Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for 10 consecutive years.

If you're looking for a career with a mission-driven company that values growth, leadership, and impact, Dream Live Prosper Communities is the place for you.

About this Opportunity:

  • Location:  Remote, Headquarters in St Augustine, FL, and Bethlehem, PA
  • Compensation: $5000-$55,000 annually with bonus potential
  • Position:  This is a full-time position

What we are looking for in  a Portfolio Rent Collection & Support Specialist:

  • Appfolio experience is a plus
  • Professional interpersonal skills
  • 1-3 years of experience in property management workflows
  • Demonstrates excellent quantitative and problem-solving skills
  • Excellent communication skills.
  • Ability to work in a collaborative, creative team environment.
  • Strong accounting skills are a plus
  • Highly organized with strong attention to detail and follow-through.
  • Proficiency with Appfolio property management software is a plus
  • Ability to work independently while supporting multiple teams.
  • Strong communication skills and a professional, respectful approach when dealing with residents.
  • Familiarity with landlord-tenant laws and eviction procedures
  • Experience in property management, rent collection, accounts receivable, or a related field

What you will do as an Accounts Receivable Specialist:

  • Handle sensitive conversations—especially late payments—professionally, focusing on solutions rather than confrontation
  • Audit ledger accuracy regularly and report inconsistencies immediately
  • Partner with legal teams or eviction counsel to ensure all filings and court documents are complete and timely
  • Assist on-site teams with rental application processing and future-resident collaboration.
  • Ensure strict confidentiality and accuracy of resident financial information
  • Recommend improvements to rent collection processes and portfolio-wide financial systems.
  • Process and verify financial adjustments, refunds, and credits.
  • Support eviction processes by preparing documentation, coordinating with attorneys, and tracking case status when necessary.
  • Coordinate with on-site teams and track all required notices (e.g., late notices, pay-or-quit notices) to ensure compliance with state and local regulations.
  • Set up and monitor payment plans in accordance with company guidelines.
  • Coordinate with onsite community managers, assistant community managers, and leasing teams to ensure accurate rent posting and consistent application of company policies.
  • Communicate with residents regarding payment reminders, past-due balances, and policy expectations via phone, email, and written notices.
  • Maintain up-to-date delinquency reports and provide regular updates to portfolio and asset managers.
  • Track rent payments, late fees, payment arrangements, and outstanding balances.
  • Manage and oversee monthly rent collection for all properties within the multifamily portfolio.

What you're motivated by:

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: We’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for twelve consecutive years.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

Driven for Greatness: Pursuing knowledge and growth both personally and professionally.

Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating endurance and commitment to achieve long-term goals.

Community: Elevating the greater good and cultivating thriving relationships.

Authenticity: Being true to ourselves and others, fostering growth through open dialogue.

Prepared to Win: Applying discipline and consistent effort to achieve our goals.

Kingdom Impact: Sharing God’s love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Stewardship: Committing to those who trust us with their capital, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.

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