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Customer Success Manager

US-Remote

About Dreem Health, by Sunrise 

Dreem Health is America's leading digital sleep clinic that's fixing the broken sleep care patient journey. We connect patients with sleep specialists through a straightforward telehealth platform, eliminating lengthy wait times and complicated in-lab testing. Our clinicians diagnose sleep disorders using home-based tests and deliver effective treatment plans that patients can easily follow.

Dreem Health is managed by the Sunrise Group, a breakthrough technology company that's revolutionizing sleep care with innovative diagnostic and treatment technologies, including a home sleep test that's changing how sleep apnea is diagnosed. Together, we're tackling one of healthcare's biggest challenges: helping the 1+ billion people affected by sleep disorders get the care they deserve. Backed by Amazon's Alexa Fund and $35M in funding, we're just getting started.

Your Opportunity

As the first Customer Success Manager at Dreem Health, you’ll have the unique opportunity to build the function from the ground up. This is a high-impact, entrepreneurial role where you’ll own the end-to-end patient experience — from appointment scheduling and test completion to treatment adherence and retention. You'll design and implement scalable processes that support our clinic's growth goals while ensuring patients feel supported at every step of their journey. Your success will be directly tied to driving patient conversion, satisfaction, and retention — making this an ideal role for someone who thrives on both strategy and execution.

You’ll work cross-functionally with our care coordinator, sales, and marketing teams to create a seamless and engaging patient journey, while also leading back-office operations like EMR documentation and quality assurance. You'll be responsible for collecting and analyzing patient feedback, triaging communications, and turning insights into actionable improvements across marketing, product, and clinical operations. You’ll also play a key role in amplifying patient advocacy, encouraging referrals and online reviews from satisfied patients. If you’re energized by the opportunity to build, optimize, and make a measurable impact, we’d love to hear from you.

 

What you bring

  • Minimum of a Bachelor’s degree in Business or a related field.
  • Previous experience in customer-facing B2C Customer Success role in early stage startup.
  • Experience in healthcare or health-related industries is a plus.
  • Strong communication and interpersonal skills, with the ability to build relationships and engage with patients effectively.
  • Highly experienced in building and shaping Customer Success processes, structure, and strategies from the ground up.

 

What makes you stand out

  • Strong entrepreneurial mindset.
  • Takes initiative in driving growth in an evolving environment.
  • Empathy and ethical behavior, with a patient-centric approach to care and communication.
  • Analytical and strategic mindset, with the ability to interpret data and use insights to improve customer success.

 

Benefits that make a difference

  • Be part of an international team across the US, Paris, Belgium, and Vienna
  • Comprehensive health benefits (medical, dental, vision)
  • 401(k) with company match
  • 20 days PTO + 10 paid holidays + sick leave
  • FREE One Medical membership
  • Internet reimbursement

 

Our team values

At Dreem Health — and across Sunrise — we believe in keeping things clear and simple. We make sleep medicine more accessible by cutting through complexity and focusing on what truly matters: helping people sleep and feel better. We count on one another, building trust through dependable actions and authentic teamwork. And we always let the sun rise — leading with optimism, compassion, and the belief that better sleep unlocks a healthier, fuller life.


We value people, not just paper. Don't quite meet every qualification? Apply anyway! We're interested in your unique perspective and what you'll bring to our team. Tell us your story and why you're passionate about improving sleep health. Real-world experience, empathy, and a genuine desire to help patients often matter more than checking every box.

 

Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

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