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Billing Support Agent

US-Remote

About Dreem Health, by Sunrise 

Dreem Health is America's leading digital sleep clinic that's fixing the broken sleep care patient journey. We connect patients with sleep specialists through a straightforward telehealth platform, eliminating lengthy wait times and complicated in-lab testing. Our clinicians diagnose sleep disorders using home-based tests and deliver effective treatment plans that patients can easily follow.

Dreem Health is managed by the Sunrise Group, a breakthrough technology company that's revolutionizing sleep care with innovative diagnostic and treatment technologies, including a home sleep test that's changing how sleep apnea is diagnosed. Together, we're tackling one of healthcare's biggest challenges: helping the 1+ billion people affected by sleep disorders get the care they deserve. Backed by Amazon's Alexa Fund and $35M in funding, we're just getting started.

We are seeking a Billing Support Agent who is detail-oriented, empathetic, and proactive. This role is at the heart of our patient experience, ensuring that billing and insurance processes are smooth, clear, and stress-free for patients. You’ll be the primary point of contact for patients with billing questions, while also coordinating with our operations and finance teams to ensure accuracy in payments and claims.

The ideal candidate will have excellent communication skills, a strong sense of empathy, and the ability to balance patient support with operational accuracy.

Here's what you'll do:

Patient Support & Billing Inquiries

  • Serve as the first point of contact for patients regarding billing, payments, and insurance-related questions, through the various communication channels (email, phone, mobile applications)
  • Provide clear, empathetic, and timely communication to resolve concerns.
  • Guide patients through the billing process, including explaining GFE, invoices and coverage.

Billing & Payments

  • Check patients benefits using payers portals or contact them if needed
  • Process patient payments and set up payment plans when needed.
  • Assist with issuing and tracking invoices.
  • Support insurance claim submissions by gathering required patient information and documents.

Coordination & Accuracy

  • Collaborate with finance and operations teams to ensure accuracy in billing and insurance processes.
  • Identify and escalate discrepancies or issues in billing records.
  • Maintain accurate records in our digital systems (e.g., Apero, CRM, or similar tools).

Continuous Improvement

  • Collect patient feedback to identify pain points in billing communication and processes.
  • Contribute ideas to improve billing workflows, tools, and patient experience.

What You Bring

  • 3- 5 years previous experience in billing, medical billing, or patient support (healthcare environment preferred).
  • Familiarity with insurance processes is an advantage.
  • Experience with Apero is nice to have

What Makes You Stand Out

  • Excellent written and verbal communication skills
  • Strong empathy and customer service orientation
  • Detail-oriented with strong organizational skills
  • Comfortable working in a fast-paced, evolving environment.
  • Team player with the ability to work independently when needed.

About our Team

At Sunrise Group, we’re tackling real sleep health challenges that affect millions. We keep things clear and simple ✨, value trust and collaboration 🤝, and lead with optimism and compassion 🌞. These values guide everything we do. If you’re looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice, Sunrise might just be the right fit.

What We Offer

  • Meaningful work that directly improves peoples’ lives
  • Be part of an international team across the US, France, Belgium
  • 1-2 team gatherings a year
  • Comprehensive health benefits (medical, dental, vision)
  • 401(k) with company match
  • 20 days PTO + 10 paid holidays + paid sick leave

Our hiring process 

Application Review > Recruiter Screen > Individual Interview > Business Case > COO interview > Ref Call > Offer  > Background Check

We value people, not just paper. Don't quite meet every qualification? Apply anyway! We're interested in your unique perspective and what you'll bring to our team. Tell us your story and why you're passionate about improving sleep health. Real-world experience, empathy, and a genuine desire to help patients often matter more than checking every box.

Compensation

$45K-$55K

Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

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