Customer Support Associate (Yellow Taxi Dispatch)

Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.

We're looking for an outstanding Customer Support Associate to join our New York Yellow Taxi team! In this role, you will meet with and handle service requests for our prospective and existing customers, have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes to improve customer experience.

What you’ll do

• Be the first-line support for all customer interactions in person, on the phone, and via email
• Complete driver onboarding (pricing, contract execution, vehicle matching)
• Utilize knowledge of the rideshare industry to provide best-in-class support
• Manage driver accounts
• Operate a cash register and manage daily cash flow
• Provide a seamless vehicle rental process
• Ensure vehicles are compliant with New York City Taxi & Limousine Commission (TLC) regulations

What we look for

• 1-3 years of customer service experience with excellent communications skills
• Experience handling customer escalations
• Passion for customer service and talking to people
• Attention to detail
• Ability to manage and prioritize different tasks
• Patience - willingness to deal with customers at all times of day
• Availability to work Monday-Friday as well as rotating weekends & holidays
• Spanish proficiency is a plus

Benefits

• PTO
• Medical, Dental, and Vision benefits
• Team lunches onsite

Compensation range: $50,000 - $70,000

Please note that this position is not eligible for Visa sponsorship.

*Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!