Manager of Branch Operations

Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.

Chicago, IL | Fully Onsite

Compensation: $75,000 – $95,000

Sally is hiring a Manager of Branch Operations to run the day-to-day performance of our Chicago location. This role owns site execution, team leadership, fleet readiness, and customer experience — ensuring the branch operates smoothly, efficiently, and at a high standard every day.

This is a hands-on leadership position for someone ready to step up, take full ownership of a location, and drive real results.

What You’ll Do

Own Site Operations & Performance

• Lead daily branch operations to ensure safe, compliant, and efficient rental execution

• Own site-level KPIs including vehicle utilization, launch execution, and customer satisfaction

• Identify operational gaps and solve issues quickly in real time

• Act as the escalation point for complex customer and employee situations

Lead Rental & Fleet Workflows

• Oversee launches, returns, swaps, repossessions, impounds, and customer inquiries

• Partner with maintenance and garage teams to ensure vehicles are ready and downtime is minimized

• Maintain site-level fleet compliance (registrations, insurance, inspections, city sticker renewals, etc.)

Manage and Develop the Team

• Hire, train, and coach a high-performing frontline + customer support team

• Set clear expectations and drive accountability through performance management

• Own staffing plans, onboarding, scheduling, PTO planning, and retention

• Build a strong culture of execution, professionalism, and customer obsession

Oversee Office & Facility Operations

• Manage supplies, inventory, vendors, landlord coordination, and facilities needs

• Ensure compliance postings are maintained and the site stays organized and safe

• Build strong working relationships with co-located Fleet teams

What Success Looks Like

• High vehicle utilization and strong daily execution

• Fast, professional resolution of customer issues

• Smooth launch/return operations with minimal downtime

• A well-run, organized branch with an engaged and accountable team

What We’re Looking For

• 3+ years of experience in operations, branch management, site management, office management, or customer support leadership

• 1+ years of experience in rental car, fleet operations, logistics, or transportation strongly preferred

• Proven ability to lead teams in fast-paced, customer-facing environments

• Strong organizational, communication, and problem-solving skills

• Comfortable using reporting tools like Google Sheets to guide decisions

• Calm under pressure and able to adapt quickly

• Flexible schedule availability based on business needs

• Willingness to travel occasionally as needed

• Valid Driver’s License

Benefits

• PTO

• 401(k)

• Medical, dental, and vision contribution plans

• Team lunches onsite

Compensation

$75,000 – $95,000

Offer amounts within our ranges are based on skills, experience, education, and other job-related factors. At Sally, we make thoughtful compensation decisions to support long-term growth — and we want you to grow with us as we scale.

Please note that this position is not eligible for Visa sponsorship.

*Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!