Complex Liability Claims Specialist

DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.

Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.

Position Summary:

The Complex Liability Claims Specialist is responsible for investigating and resolving liability claims from start to finish, including coverage verification, liability evaluation, settlement or denial, and inbound subrogation response. This role involves coordinating with Whip’s partner shops, reviewing estimates for accuracy, and ensuring claims are managed efficiently, fairly, and in compliance with required timelines. The ideal candidate is detail-oriented, decisive, and able to recognize when a claim requires escalation due to bodily injury or legal involvement.

Essential Duties and Responsibilities (include, but are not limited to the following):

• Investigate liability claims by reviewing statements, police reports, photos, and documentation.
• Determine coverage under Whip’s membership agreements and applicable TNC policies.
• Make and document clear liability decisions in a timely manner.
• Manage claims cradle-to-grave, including settlement, denial, and closure.
• Review incoming subrogation demands and repair estimates for accuracy and reasonableness.
• Respond to inbound subrogation requests promptly, coordinating with partner shops to ensure correct handling of estimates and payments.
• Collaborate with Whip’s designated repair facility (Total Recon Laurel) and occasional third-party shops.
• Recognize and escalate files with potential bodily injury or legal exposure.
• Maintain compliance with claim-handling deadlines and company standards.
• Ensure all claim notes and communications are accurate, professional, and up to date.
• Must be able to effectively manage a caseload of approximately 35–50 active liability claims at any given time, maintaining timely investigations, accurate documentation, and resolution in compliance with required standards.

Education and Experience:

• Bachelor’s degree preferred, or equivalent experience.
• 3–5+ years handling auto liability claims.
• Experience with TNC (Uber, Lyft) claims is preferred.
• Familiarity with auto repair estimates and shop processes is helpful.
• Knowledge of bodily injury claims is preferred but not required.

Skills and Abilities:

• Strong analytical and investigative skills.
• Ability to determine liability in complex scenarios.
• Clear judgment on when escalation is required
• Excellent written and verbal communication skills.
• Strong organizational skills; able to manage multiple claims and deadlines.
• Proficiency with claims tools and collaboration platforms (Google Suite, Slack, Zendesk, Textline).

Salary: $65,000 - $75,000

Work Environment:

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

Physical Demands:

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Ability to lift and carry up to 15 pounds, if required.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Equal Employment Opportunity:

Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at recruiting@drivewhip.com to request an accommodation.

This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.

Compliance with Laws:

Whip employees are expected to comply with all federal, state, and local laws.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position.  Essential duties and responsibilities may be added or modified as necessary at any time.

Acknowledgment:

●  Employee to acknowledge receipt and understanding of the job description.