Tow Truck Driver

DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.

Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.

Position Summary: We are seeking a skilled, reliable, and customer-focused Tow Truck Driver to join our team. The ideal candidate will be responsible for safely operating a tow truck to provide towing, recovery, and roadside assistance services to stranded motorists, businesses, and law enforcement agencies. This role requires excellent driving skills, mechanical aptitude, strong problem-solving abilities, and a commitment to delivering exceptional customer service.

Essential Duties and Responsibilities (include, but are not limited to the following):

Responsibilities:

• Vehicle Operation & Safety:
• Operate various types of tow trucks (e.g., flatbed, wheel-lift, heavy-duty) safely and efficiently in diverse weather and traffic conditions.
• Conduct pre-trip and post-trip inspections of the tow truck and equipment, ensuring all are in proper working order.
• Adhere to all traffic laws, company policies, and safety regulations.
• Secure vehicles properly for transport to prevent damage.
• Towing & Recovery:
• Respond promptly to dispatch calls for breakdowns, accidents, impounds, repossessions, and other towing needs.
• Assess the vehicle's condition and the towing situation to determine the safest and most effective recovery method.
• Perform light mechanical repairs and basic roadside assistance (e.g., jump-starts, tire changes, fuel delivery, lockouts) when required.
• Utilize chains, winches, and other specialized equipment for vehicle recovery and loading.
• Customer Service:
• Interact with customers in a professional, courteous, and empathetic manner, especially during stressful situations.
• Clearly explain services, charges, and procedures to customers.
• Ensure customer vehicles are handled with care and respect.
• Documentation & Communication:
• Complete accurate paperwork, including service tickets, invoices, accident reports, and daily logs.
• Communicate effectively with dispatch, customers, and law enforcement.
• Utilize navigation and dispatching software/systems efficiently.
• Maintenance & Readiness:
• Maintain the cleanliness and organization of the tow truck and equipment.
• Report any equipment malfunctions or maintenance needs promptly.
• Ensure all necessary tools and supplies are stocked and ready for use.

Qualifications Required:

• High School Diploma or GED required.
• Valid Driver's License with a clean driving record is mandatory.
• For light-duty, a standard driver's license may suffice, but verify state-specific requirements.
• Minimum of 1-2 years of professional tow truck driving experience preferred
• Entry-level candidates with a strong mechanical aptitude and willingness to train are encouraged to apply.
• Ability to operate various types of tow trucks and towing equipment.
• Basic mechanical knowledge and ability to perform minor roadside repairs.
• Strong geographical knowledge of the Rockville area is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and make sound judgments under pressure.
• Must be able to work flexible hours, including nights and holidays, and be on-call as needed.
• Ability to pass a background check and drug screening.

Work Environment:

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

Salary: $20 - $28/hour; depending on experience.

Physical Demands:

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Ability to lift and carry up to 15 pounds, if required.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Equal Employment Opportunity:

Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at recruiting@drivewhip.com to request an accommodation.

This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.

Compliance with Laws:

Whip employees are expected to comply with all federal, state, and local laws.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position.  Essential duties and responsibilities may be added or modified as necessary at any time.

Acknowledgment:

●  Employee to acknowledge receipt and understanding of the job description.