Tickets and Tolls Processing Coordinator

This is a remote position

DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.

Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.

About the Role

This role is generally responsible for processing and collecting on invoices related to tolls, parking citations, and traffic violations using the tools & systems we have available. The person in this role should be familiar with Whip policies and procedures as it relates to these invoices and should have excellent communication skills, both with customers and with other members of the Whip team. Attention to detail and organizational skills will be crucial for success in this position, as it is a brand new role. 

Key Responsibilities

• Toll invoice generation
• Toll invoice collection 
• Toll dispute processing
• EZ Pass issue escalations
• Violation invoice generation
• Violation invoice collection
• Manual outreach to customers to recover invoice payments by means of sms and calling 
• Excessive Violation Policy enforcement, which includes sending manual warnings to customers at risk of membership termination
• Weekly Check In’s with Katie 
• Direct communication with the Title and Billing departments about tag risks
• Escalating issues with any of these tools in a timely manner

Qualifications

• Strong communication skills, with confidence conducting recorded statements.
• Ability to analyze basic claim facts and make clear liability determinations on straightforward losses.
• Highly organized and able to manage multiple tasks in a fast-moving environment.
• Strong attention to detail, with excellent documentation skills.
• Comfortable working remotely and independently with accountability.
• Reliable internet connection and a quiet workspace suitable for recorded calls.
  
  

What We’re Looking For

• Someone who is fast, accurate, and dependable with documentation.
• Someone who can follow established workflows and knows when to escalate.
• A team player who thrives in a high-volume support role.
  
  

Salary: $10 - 13 USD per hour; depending on experience. 

Why Join Us

• 100% remote opportunity in MEX.
• Opportunity to grow into more advanced claims roles.
• Supportive training and clear workflows.
• Competitive compensation aligned with local market rates.
• Work that plays a crucial part in customer experience and operational success.