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Liability Claims Processor

Mexico City, MEX

This is a remote position

Position Summary:

The Liability Claims Processor at DriveWhip provides end-to-end remote support for customers throughout the vehicle lifecycle, with a primary focus on handling liability claims. This role involves investigating claims, coordinating with third parties, and supporting customers while ensuring accurate documentation and timely resolution.

Essential Duties and Responsibilities (include, but are not limited to the following):

  • Investigate and manage assigned liability claims, including third-party property damage and straightforward liability exposures
  • Communicate with customers, claimants, and insurance carriers to gather information and coordinate claim resolution
  • Review accident-related documentation (photos, reports, statements, estimates) and maintain accurate claim records
  • Coordinate claim filings with third-party carriers and track claims through resolution
  • Escalate complex claims (e.g., bodily injury or litigation) to senior team members as needed
  • Assist customers with vehicle-related concerns including incidents, maintenance, and service requests
  • Coordinate with vendors, repair shops, and towing providers to support claim and service resolution
  • Maintain accurate documentation of all interactions, claims, and vehicle updates in internal systems
  • Follow up on claims, repairs, invoices, and payments to ensure timely completion



Qualifications Required:

  • Ability to work independently in a remote environment with reliable internet and equipment
  • Availability to manage communications and follow-ups during assigned hours
  • Experience in liability claims, insurance, or customer service preferred

Skills and Abilities:

  • Strong written and verbal communication skills
  • Excellent attention to detail and organizational skills
  • Analytical and problem-solving abilities, particularly in claims evaluation
  • Ability to handle sensitive situations professionally
  • Proficiency in CRM systems, spreadsheets, and communication tools
  • Ability to multitask and manage multiple claims simultaneously in a remote setting

Salary: $7.00

Physical Demands:

  • Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
  • Manual dexterity to operate a typical desktop computing workstation.
  • Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.

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