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Sales Agent

Mexico
This is a remote position.

Position Summary:

Whip is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction.

This role is ideal for someone who thrives in fast-paced environments, enjoys speaking with customers, and can confidently drive sales through Calls and SMS conversations. The ideal candidate is customer-focused, sales-oriented, and comfortable handling high-volume interactions while identifying opportunities to upsell and retain customers.

Essential Duties and Responsibilities (include, but are not limited to the following):

Sales-Driven Customer Engagement

  • Handle inbound and outbound Calls and SMS conversations with a sales-first mindset
  • Identify opportunities to convert leads, upsell services, and retain existing customers
  • Assist customers with rental inquiries, booking support, and account-related questions
  • Provide a professional and positive customer experience across every interaction
  • Support customers through issues or concerns while maintaining focus on retention and revenue opportunities

Operations & Customer Support

  • Maintain accurate customer information and interaction notes within internal systems
  • Follow company SOPs and workflows to ensure smooth customer experiences
  • Coordinate with internal teams (claims, billing, fleet, etc.) to help resolve customer issues efficiently
  • Adapt quickly to operational changes and new processes in a startup environment

Qualifications Required:

  • 2+ years of experience in customer-facing roles with a strong sales, retention, or customer service focus
  • Experience working in high-volume environments involving Calls and messaging
  • Strong communication and problem-solving skills
  • Comfortable using CRM systems, spreadsheets, and SMS platforms
  • Ability to multitask and stay organized in a fast-paced environment
  • Fluent or highly proficient in English

Skills and Abilities:

  • A motivated and customer-focused sales professional
  • Strong communication skills with confidence speaking to customers over Calls and SMS
  • Someone who is proactive, adaptable, and results-oriented
  • Comfortable handling objections and identifying sales opportunities naturally
  • Calm under pressure with strong customer service instincts
  • Process-oriented but flexible enough for a fast-moving startup environment

Salary: $8 - $10 USD per hour; depending on experience

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